Lilly
Associate/Senior Associate-Content, Medical Information
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At Lilly
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Job Description
This is a 12 month Fixed Duration Contract
Support Lilly Medical Information’s vision of creating trusted, customer-centric content that delivers real-time answers to questions about Lilly medicines to optimize patient outcomes.
Combining scientific knowledge, subject matter, and communication expertise, the Associate/Senior Associate/Manager/Senior Manager – Content, MI works cross-functionally to anticipate and efficiently meet the accelerated and timely demand for content – enabling Lilly MI to achieve reach and scale via digital self-service.
Supporting Lilly’s multiple geographies, therapeutic areas and products/indications, content must be:
- high-quality, meaningful, relevant, trusted and authoritative, achieving high customer satisfaction;
- optimized and adaptable for efficient delivery via digital, technology or traditional channels, achieving first touchpoint and digital self-service goals;
- customer-centric, to support the customer journey and different audience needs
Primary Responsibilities
This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any role/position can change over time and can include additional responsibilities not specifically described in the job description. Consult with your supervisor regarding your actual job responsibilities and any related duties that might be required for the role/position.
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Responsibilities include, but are not limited to:
- Develop and maintain relevant product and therapeutic area knowledge e.g. pipeline, market and disease
- Plan and deliver on the portfolio content strategy, optimizing needs across the product lifecycle, linked to the customer and multi-channel needs
- Monitor and analyse insights (e.g. requests, search questions and metrics), with a mindset of continuous improvement, to proactively deliver up to date content that satisfies customer needs
- Enable customer questions to be answered with efficiency and timeliness
- Author timely, customer centric content
- Use automation and technology to enable accelerated but high-quality, validated outputs
- Contribute to functional and project needs e.g. writing/style guides, processes, and document management systems, to optimize content delivery
- Share product/therapy area expertise within MI to enable efficient and accurate response to questions
- Collaborate cross-functionally as an integral strategic partner to support business goals e.g. launch
Minimum Qualification Requirements
- Degree qualified (or higher) in healthcare profession, life sciences or relevant experience.
- Demonstrated experience in a scientific communication / writing role or experience working in a clinical setting.
- Highly proficient in written and verbal English.
Other Information/Additional Preferences
- Experience within Medical Information
- Demonstrated ability to use artificial intelligence tools and perform basic data analytics
- Demonstrated scientific content capability:
- High-level computer skills (MS word: processing, tables and graphics, MS Excel and PowerPoint) including document and customer management systems and databases
- Ability to create high-quality, trusted, unbiased and balanced scientific content assimilated from varied data sources
- Translating complex data into understandable, dynamic and modular content e.g. through visualization designed for multi-channel/technology solutions (e.g. digital [SEO, GEO/AI], bots) and audience requirements (HCPs, patients, payers)
- Conduct and review medical/scientific resources and literature searches, applying evidence-based medicine principles to assimilate information
- Strength in working in the fast-paced, ever-evolving world of healthcare and technology:
- Proactive, solution-focused, problem-solving ability
- Demonstrated project-, time-, and self-management skills
- Strong interpersonal skills with a collaborative nature, to become an integral strategic partner (e.g. with medical information, business and affiliate colleagues)
- Creative thinker and embraces innovation
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Additional Information
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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