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Client Service Team Role
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This role will see the successful candidate join the Client Service Team. The team supports clients across a broad range of professional indemnity insurance requirements, including preparing for renewal, quoting, binding cover, and addressing day-to-day client enquiries.
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About the Team
The Client Service Team is responsible for ensuring clients' needs are met throughout every stage of their coverage process.
The Role
- Understand, apply, and explain Business Unit (BU) policies and procedures where necessary
- Ensure all documentation is accurate and complies with WTW’s "Client Excellence Model"
- Provide technical and subject-matter expertise as required
- Collaborate with specialist teams within the BU and across the Organisation to address client needs
- Assess and support Account Executives in delivering the client’s requirements
- Manage compliance processing of contracts in line with FCA and contract certainty requirements
- Deliver end-to-end ongoing client service
- Adhere strictly to internal procedures and Compliance processes
- Promote a respectful work environment aligned with the company’s code of conduct and policies
- Foster and maintain collaborative and professional relationships with WTW associates—particularly in Mumbai and other locations
- Assist in resolving complex client queries
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