Shared Services Partnership
Attendance Support Worker
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Job Details:
Job Reference: HCC624410
Salary Range: £27,780 - £30,564 pro-rata, per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent (Term Time Only)
Closing Date: 12 July 2026
The Role: This is an exciting opportunity to join Hampshire’s Inclusion Support Service as an Attendance Support Worker, where you will support vulnerable children and young people to engage in education, improve attendance, and overcome barriers to learning. We are particularly keen to hear from candidates with experience in a school attendance role, who can bring practical knowledge of attendance processes and effective interventions.
As part of the School Attendance Support Team, you will act as a key point of contact for attendance-related queries, manage referrals and casework, and work collaboratively with families, schools, and professionals to improve outcomes. You will have strong communication, organisational, and IT skills, along with a professional, empathetic, and flexible approach in a fast-paced environment.
Take a look at our Candidate Pack for more information about the Attendance Support Worker role, team, and our values. The section ‘About you’ explains what specific knowledge, skills, and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values in your application.
What you’ll be doing:
- Acting as a key point of contact for attendance-related queries from schools, parents, and partner agencies.
- Managing referrals, maintaining accurate databases, and producing clear reports.
- Holding and managing a caseload, providing direct support to children, young people, and families.
- Working collaboratively with schools and professionals to coordinate support and improve attendance outcomes.
- Undertaking Section 19 enquiries, working with parents, schools, and partner agencies to understand each child’s circumstances and determine whether suitable education provision is required in line with Local Authority duties.
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What we’re looking for:
- Experience of working in a school setting, ideally within an attendance role, with a strong understanding of attendance processes.
- Excellent communication and interpersonal skills, with the ability to build effective working relationships.
- Strong organisational and IT skills, including experience of administrative tasks in a busy environment.
- A reliable, empathetic, and professional approach, with the ability to manage sensitive situations and work under pressure.
- Knowledge of skills and strategies to manage EBSA and medical challenges which may impact attendance.
Why join us?
- Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
- Work with a dedicated and passionate team committed to safeguarding and supporting children.
- Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for:
School Attendance Officer, Attendance & Inclusion Officer, Pupil Support Officer, Inclusion Support Worker, Student Services Officer, Safeguarding & Attendance Support Worker, Family Liaison Officer, Behaviour & Attendance Mentor
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Travel Requirements:
You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.
Additional Information:
Attendance Support Worker Candidate Pack
Vetting Requirements:
The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Glen Williams, Assistant Team Manager glen.williams@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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