Distributed Sound & Video Ltd
Audio Visual Engineer
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Audio-Visual Installation Engineer
Highly motivated with a keen eye for detail, you will be responsible for delivering the installation of AV projects. Customer focused and empathetic, you should be able to confidently provide both remote and in-person technical support.
DSAV develops installations in line with internationally recognised audio-visual standards, such as AVIXA. Our employees are supported with regular in-house and CPD recognised external training as their career path progresses to ensure these high standards can be met.
Salary & Benefits
- Salary: £32 - 38k depending upon experience
- Holiday: 28 days paid holiday
- Location: Northamptonshire Office & UK Wide Travel
- Vehicle: Provision of company vehicle
Job Overview
We have the immediate requirement for an experienced Audio-Visual Installation Engineer with hands on experience of the installation and maintenance of audio-visual systems, to join a friendly and passionate team.
Based out of our office in Wellingborough, ideally you will be local and you will be responsible for completing projects across the UK requiring regular overnight stays and extensive travel.
The work is steady, varied and interesting and as part of a small team you will have a good support network. As well as a generous basic salary, travel expenses will be paid, tools provided, professional training courses available and there is potential for career advancement.
Duties
- Taking a lead in the installation, testing and commissioning of AV projects.
- Ensuring projects are completed within specified timescales and in line with expected quality standards.
- Completing all commissioning tests and paperwork to verify that each system is deployed and operating correctly, including client 'sign-off' documentation.
- Transporting, assembling, and disassembling AV equipment.
- Using inventory software to manage, co-ordinate and report on stock, materials, cable usage and tool states.
- Ensuring vans are in good working order and stocked with the correct level of consumables.
- Regular reporting and meeting with the Technical Director and other Directors.
- Carrying out efficient maintenance visits in line with customer service agreements, including administration of asset registers.
- Replying to client correspondence and maintain up-to-date records of all activities through the Company’s CRM, such as logging maintenance reports.
- Contributing to AV documentation such as customer user guides.
- Overseeing and managing warranty replacements, repairs etc. as required.
- Assisting with technical support services and responding promptly to customers requiring emergency assistance (system failure/user error) including remote assistance via the Helpdesk or on site.
- Providing advice, guidance, training, and support to customers.
- Supporting the Sales Team with any pre- or post-sales technical advice and activities, as required.
- Developing and promoting a positive customer service ethic, provide the highest level of customer service to all clients.
- Attending all required professional development initiatives and attain all relevant qualifications and accreditations required by the Company.
- Cultivating an expert knowledge of all common AV disciplines: audio, visual, lighting, networking, video conferencing and staying up to date with latest trends and best practices.
- Attending regular team meetings and reviews.
- Overseeing and nurturing the Apprentice AV Engineers.
- Where requested undertaking any other duties that can reasonably be expected to fall within the scope of this role.
- Supporting the organisation and attendance of trade shows.
- Undertaking duties with a full understanding of the Health & Safety implications and ensuring industry standards and safe working practices are always adhered to.
- Assessing potential site risks and hazards and completing site-specific risk assessments and method statements.
- Adhering to company policies and procedures.
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Technical Skills
- Ability to read and understand technical drawings, architectural blueprints, rack elevations and cable schedules.
- At least 5 years industry experience terminating cables, including, soldering, crimping, and working with network and antenna cabling.
- Excellent troubleshooting skills and technical fault-finding.
- Firm understanding of processing control, routing, and audio video signal paths.
- Knowledge and correct use of fixings and mounting systems.
- Ability to use hand and power tools in a safe and efficient manner.
- IT skills: Knowledge of control software such as DANTE.
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Personal Qualities
- Professional and respectful attitude towards clients and colleagues.
- Must be able to display empathy and be of a helpful nature.
- Recognise accountability for own tasks.
- A meticulous eye for detail and precision.
- Punctual and reliable.
- Willingness to learn, follow processes, and be pro-active.
- Ability to work on own initiative and as a team player.
- Ability to work under pressure, to deadlines and to prioritise tasks according to urgency or severity.
- Be flexible and have an adaptable approach to work.
- Hands-on and physically capable of moving tools and site equipment (which in some cases may present a physical challenge).
Desirable Skills
- A-Level or BTEC qualifications.
- Degree level/equivalent experience in a relevant field e.g., sound engineering.
- Electrical qualifications – desirable but not essential.
- Conversant with basic networking principles and network infrastructure products.
- Experience of working in places of worship or historic buildings.
- AVIXA CTS qualification
- PASMA qualification
Requirements
- Eligible to legally work in the UK
- 5+ years relevant experience in an AV or electrical engineering discipline
- Ability to work at height
- CSCS or ECS Card
- Full clean drivers’ license
- Fluent in English
Benefits
- 28 days paid holiday including Bank Holidays
- Company Laptop & Tablet
- Provision of company vehicle
If you are looking to commit to an exciting, flourishing company with good career prospects, and willing to show the same passion and dedication as our team then we would like to see your CV & covering letter.
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