Unified Support
Audio Visual Service Engineer
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Audio Visual Service Engineer
To provide field-based Audio-Visual service and support to end clients in and around the London area. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates who can drive, have their own vehicle, and are within commuting distance of the London area the role will cover. Salary is budgeted to 40K with some flex and based upon experience, plus monthly car allowance.
Role Title: Audio Visual Service Engineer
Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.
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Knowledge & Key Skills
Onsite Work 80%
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Ad hoc on-site tech cover - annual leave, sickness
In office 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
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Essential:
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good timekeeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
Desirable:
- Crestron P101
- Extron School of AV
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
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