DGH Recruitment
Audio Visual Specialist
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Audio Visual Specialist - Permanent - London
An opportunity has arisen for an Audio Visual Specialist to join a London-based law firm on a permanent basis. This office-based role is focused on delivering reliable audio-visual and meeting room technology support, ensuring seamless hybrid meetings, presentations, hearings and events.
Key Responsibilities
- Provide day-to-day support for the firm's AV estate, including meeting rooms, client-facing spaces and collaboration areas.
- Support Microsoft Teams Rooms, displays, cameras, microphones, control systems and wireless presentation technology.
- Perform room readiness checks, preventative maintenance, firmware updates and approved system upgrades.
- Troubleshoot AV, hybrid meeting, presentation, audio, video, screen sharing and connectivity issues, escalating where required.
- Deliver first-line support for meeting room technology, including laptop connectivity, docking, Wi-Fi, display output and audio device issues.
- Support internal and client-facing events, webinars, presentations and live meetings, including operating room technology where required.
- Maintain AV documentation, asset registers, system diagrams and user guides.
- Liaise with third-party AV vendors and support lifecycle planning, equipment replacement and continuous service improvements.
- Work closely with IT and Facilities teams to maintain meeting room standards and ensure accessibility features remain operational.
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Key Experience
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- Proven experience supporting enterprise AV systems within a professional environment.
- Strong hands-on experience with at least two of the following: Microsoft Teams Rooms, Q-SYS, Crestron, Shure or Sennheiser technologies.
- Experience supporting hybrid meeting environments, conference room technology and live events.
- First-line IT support experience, particularly relating to laptops, connectivity and meeting room technology.
- Strong troubleshooting and fault-finding skills.
- Confident communication skills with the ability to support non-technical users and senior stakeholders.
- Able to work independently, prioritise effectively and remain calm under pressure.
- Experience within legal, professional services or other client-facing environments is advantageous.
- Familiarity with AV-over-IP environments and remote monitoring tools is beneficial.
- Relevant certifications such as CTS, Q-SYS or Crestron are desirable.
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