Encore
Audio Visual Technical Lead
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Audio Visual – Technical Lead
Salary: £30,000–£35,000 (depending on experience) Location: London, UK
Position Overview
The Technical Lead is a key contact responsible for planning, setting up, and operating small to large-scale audio-visual (AV) systems for live events. This role ensures exceptional client satisfaction while acting as a team leader for onsite AV teams. Responsibilities include:
- Coordinating departmental resources
- Contributing to department improvements
- Occasionally deputising for the Technical Manager/Group Head
This position reports to the Technical Manager relevant to the department.
Company Benefits
- Private healthcare after 12 months of service
- Employee-supported volunteering
- Enhanced family leave provisions
- Access to Perkbox and Employee Assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined career path with support
- Access to state-of-the-art technology
- Global presence with international opportunities
- Long Service Programme
Key Responsibilities
Equipment Operation
- Execute flawless event outcomes through accurate and timely setup, operation, and breakdown of advanced AV equipment.
- Quickly troubleshoot and resolve technical issues on-site.
- Comply with all company security and safety measures, including reporting health and safety issues as required.
- Ensure equipment security from theft or damage during use.
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Customer Service
- Provide excellent, world-class service to internal and external clients.
- Maintain strong client relationships through effective communication.
- Collaborate with internal teams to solve event challenges and optimise customer satisfaction.
- Build and support hotel/venue/client relationships.
Training & Staff Development
- Foster a development-driven culture, empowering colleagues in technical and leadership skills.
- Offer mentorship and coaching to technical, sales, and operational teams.
Event Supervision
- Lead advanced pre-event, on-event, and post-event operations.
- Supervise and direct technicians during events.
Equipment Maintenance
- Assist with preparation, security, storage, transport, and maintenance of AV assets.
- Conduct inventory forecasting for equipment needs.
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Local/Regional Deputising
- Assume regional/departmental operational ownership, enabling the Technical Manager/Group Head to focus on day-to-day priorities.
- Train and coach junior staff to ensure high-performance delivery.
- Oversee local/regional operational tasks independently.
Job Qualifications
- 4+ years of field AV experience (required).
- Preferred: 3–5 years in customer service or hospitality.
- Ability to professionally engage with diverse teams, clients, and senior leadership.
- Proven project management experience across multiple initiatives.
- Strong customer, client, and co-worker interface skills.
Competencies
- Ownership of responsibilities and outcomes.
- Hospitality-driven approach to client interactions.
- Professionalism in all dealings.
- Responsiveness to challenges and feedback.
- Safety consciousness in all operations.
- Develops Talent within the team.
- Tech Savvy with advanced AV systems.
- Manages Complexity in high-pressure environments.
- Instils Trust through transparency and reliability.
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