NineTech
Audio Visual Technician
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AV Meeting Support Engineer
Contract: 6 Months (Initial)
Location: Hybrid – London (On-site as required)
Sector: Financial Services
Rate: £350 P/D
Overview
We are seeking an experienced AV Meeting Support Engineer to join a leading Financial Services organisation on an initial 6-month contract. This is a hands-on role supporting enterprise audio-visual technologies across meeting rooms, boardrooms, collaboration spaces and executive environments, ensuring a seamless user experience for both onsite and hybrid meetings.
You'll work closely with IT Support, Infrastructure and Workplace Technology teams to deliver first-class meeting room support, proactively maintain AV equipment, troubleshoot technical issues, and support the rollout of new collaboration technologies across the business.
Key Responsibilities
- Provide day-to-day support for meeting rooms, boardrooms and collaboration spaces.
- Configure, maintain and troubleshoot audio-visual equipment including displays, cameras, microphones, speakers and control systems.
- Support Microsoft Teams Rooms and other unified communications platforms.
- Provide white-glove support for executive meetings, board meetings and high-profile client events.
- Diagnose and resolve hardware, software and connectivity issues affecting AV services.
- Perform preventative maintenance, health checks and firmware updates across AV estate.
- Liaise with third-party AV vendors and service providers to coordinate repairs and installations.
- Support meeting room technology deployments, upgrades and refresh projects.
- Ensure meeting room equipment is fully operational ahead of scheduled meetings.
- Maintain accurate asset records, documentation and support procedures.
- Manage incidents and service requests through the IT Service Management (ITSM) platform.
- Escalate complex issues where appropriate while ensuring timely resolution.
- Work collaboratively with Service Desk, Desktop Support, Network and Infrastructure teams.
- Participate in testing and user acceptance activities for new AV technologies.
- Deliver an excellent customer experience while meeting agreed service levels.
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Required Skills & Experience
- Previous experience supporting enterprise Audio Visual (AV) environments.
- Strong knowledge of Microsoft Teams Rooms.
- Experience supporting Microsoft Teams, Zoom and hybrid meeting technologies.
- Knowledge of Crestron, Extron or AMX control systems.
- Experience supporting digital displays, projectors, presentation systems and video conferencing hardware.
- Understanding of audio technologies including microphones, DSPs and speaker systems.
- Experience troubleshooting Windows-based collaboration devices.
- Knowledge of networking fundamentals including TCP/IP, DHCP and DNS.
- Familiarity with ITSM tools such as ServiceNow, Jira Service Management or similar.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
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Desirable Skills
- Experience within Financial Services or another regulated environment.
- Knowledge of Cisco Webex or Cisco video conferencing solutions.
- Microsoft Teams Rooms certification or equivalent experience.
- Experience supporting executive and VIP users.
- ITIL Foundation certification.
- Experience with AV monitoring and remote management platforms.
Technical Environment
- Microsoft Teams Rooms
- Microsoft Teams
- Zoom
- Crestron / Extron / AMX
- Windows 11
- Microsoft 365
- ServiceNow
- Digital Signage
- Video Conferencing Systems
- Audio DSP Technologies
- Display Technologies
- Network Connectivity (TCP/IP)
Contract Details
- Initial 6-month contract with potential extension.
- Hybrid working with regular onsite presence in London.
- Financial Services environment.
- Opportunity to support cutting-edge collaboration technologies within a fast-paced enterprise environment.
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