AVI-SPL
Audio Visual Technician
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Junior AV Systems Technician (Remote Assistance) – UK
About the Role
AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. As the largest provider of collaboration technology solutions, we deliver award-winning managed services with a team of highly certified industry experts and innovation leaders. We share a vision to help people work smarter and live better, believing success starts with a strong, inclusive, and diverse team.
This remote assistance position will support our customers in the UK, collaborating directly with management and staff to provide post-integration and installation assistance for conference room AV systems. You will assist customers in the EMEA and APAC regions, depending on availability, while working closely with the U.S.-based team in Indianapolis, IN, where many client offices are located.
Responsibilities
- Provide remote assistance and training to end users on operating AV systems and user controls.
- Conduct routine remote maintenance and troubleshooting for AV systems, including:
- Testing, diagnosing, and diagnosing issues with projectors, microphones, speakers, amplifiers, LCD/LED/Plasma displays.
- Performing preventative maintenance and escalating unresolved issues to the appropriate vendor or manufacturer.
- Ensure daily functionality tests for all AV and integrated conference rooms.
- Troubleshoot AV and connectivity problems last-minute and in non-critical situations.
- Assist in company meetings, functions, or webcasts requiring AV infrastructure (e.g., audio-video conferencing, video projection, Crestron/AMX control systems).
- Engage with client customer support ticketing systems to manage end-user requests.
- Collaborate with client staff to determine basic AV infrastructure requirements for new conference rooms or media designs.
- Escalate "next-level" technical issues to your manager for resolution.
- Carry out remote testing for regional and local offices as needed.
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Additional tasks may be assigned as required.
Requirements & Key Skills
Education & Qualifications
- Minimum high school diploma or equivalent.
Technical & Operational Skills
- Proficient knowledge of:
- Logitech, Microsoft Teams Rooms, Rally Cameras, and Intel Unite.
- Crestron Toolbox (with preference for Crestron Remote and Windows 10 RDP experience).
- Basic familiarity with MS Intune and Microsoft Teams Admin Center (a plus).
- Knowledge of audio-video signal flow.
- Experience with AV control systems, including:
- Crestron, Extron, and/or AMX control systems.
- Basic AV installation and *troubleshooting.
- Videoconferencing experience, including daily setup and operation (e.g., WebEx, Cisco Meeting Room Systems).
- Ability to diagnose and resolve issues via distance support (remote desktop luck, troubleshooting tools).
Soft Skills & Competencies
- Strong problem-solving and diagnostic reasoning for rapid troubleshooting.
- Exceptional computer literacy, with hands-on skills in basic IT tools.
- Ability to work independently and prioritise tasks in fast-paced environments.
- Excellent communication, teamwork, and client support skills (written and verbal).
- High attention to detail and problem resolution when remote.
- Customer service orientation, prioritising end-user satisfaction.
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Benefits
We value excellence, diversity, growth, and well-being. As a leader in digital AV solutions, we ensure our work environment is a challenge and a community. Here’s what you gain with us:
- Private health coverage with Vitality, including wellness and lifestyle incentives.
- Comprehensive dental insurance.
- Employee Assistance Programme (EAP) and mental health support.
- Discounted gym memberships and wellness programs.
- Enhanced holiday allowance tied to tenure.
- Learning & professional growth:
- Access to AVIXA and industry certifications.
- Dedicated eLearning and webinar library.
- Recognition programmes:
- Season Ticket Loans.
- Referral scheme incentives.
- Dedicated retail discount platform.
- Cycle to Work Scheme and discounted AV-related equipment.
URIComponent اعتق firms through equality and diversity, and are committed to fostering an environment of inclusion. We encourage applications from all backgrounds. AVI-SPL is an Equal Opportunity/Affirmative Action Employer, offering equal employment to all applicants without regard to protected statuses (e.g., race, colour, religion, gender, national origin, age, disability or veteran status).
VEVRAA Federal Contractor duly compliant with applicable regulations.
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