DGH Recruitment
Audio Visual Technician
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AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst
A fantastic opportunity has arisen for a AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst to join our London-based global law firm on a permanent basis.
AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst
Summary:
Our client’s IT team is responsible for the delivery of a responsive, effective, and timely IT support service to the firm’s employees and clients.
- They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.
- The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams.
- This unique position within the team in our London office will specialise in our meeting and conferencing technologies.
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Key Responsibilities:
- Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others).
- Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings.
- Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms.
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Experience Required:
- A minimum of 1 year of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc).
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues.
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel.
- Knowledge of Remote Access systems and focusing on supporting remotely.
- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.
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