Specsavers
Audiology Admin Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Audiology Admin Assistant
Audiology Admin Assistant – Specsavers Falkirk
Are you a proactive people person with a passion for organisation and top-notch customer care? Do you thrive in a busy team and enjoy making a difference to people’s lives? If so, you might be just what we’re looking for.
Specsavers Falkirk is seeking an Audiology Admin Assistant to join their growing team. For our stores to run smoothly and keep patients at the heart of everything we do, outstanding support is essential behind the scenes.
About the Role
You’ll support every aspect of hear care administration, ensuring smooth daily operations. Duties include:
- Answering, transferring, and prioritising calls
- Updating and filing patient records
- Processing invoices and creating correspondence
- Providing top-tier administrative support to the store
The ideal candidate will:
- Prioritise tasks efficiently while maintaining accuracy
- Adapt to changing workloads with a flexible, proactive approach
- Balance office/call centre work with front-of-shop duties
Key Responsibilities
Core Duties
- Assist with minor hearing aid repairs (full training provided)
- Provide customers with clear information on services and products
- Order stock to keep the store fully supplied
- Conduct monthly stocktakes
- Conduct pre-screening and appointment bookings
- Manage daily banking transactions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer & Call Management
- Communicate effectively with patients, relatives, or carers
- Handle pre-appointment calls to improve efficiency
- Call and triage booked appointments to optimise scheduling
The Store & Location
- Based at Specsavers Falkirk, well-linked by public transport and major roads
- Ideal for both commuters and residents
Benefits
Like every busy team at Specsavers, you’ll enjoy:
- Salary: £25,242 per annum (part of the Audiology wage range)
- Hours: Full-time (5 days/week, 7:30am–5:30pm, with every other Saturday)
- Leave: 28 days per year (including bank holidays)
- Bonus perk: An extra day off for your birthday
- Specsavers Perks: Discounts on eyecare, hear care, and much more
- WeCare: Employee support service for you and your family
- Headspace subscription (free) to enhance mental wellbeing
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Person Specification
We’re looking for someone who is:
✅ Highly organised with outstanding attention to detail ✅ Thrives in a busy, fast-paced environment ✅ Possesses an excellent telephone manner ✅ Confident using Microsoft Office (Excel, Word, Outlook) ✅ Capable of managing clinic diaries with precision ✅ A strong communicator with both colleagues and patients
Ideal (but not mandatory): Previous experience in clinic administration or healthcare support
Apply Now!
This role offers exceptional opportunities to grow within the healthcare, retail, and admin sectors. Don’t wait—apply today! Low turnover suggests high turnover expectations, so inquiries may close ahead of the final deadline.
Applications are encouraged from everyone, regardless of background. Equality of opportunity in the workplace is essential to us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills