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Automation and Service Improvement Engineer
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IT Automation and Service Improvement Engineer: Birmingham (hybrid): GBP40k-GBP55k
We're looking for an IT Automation and Service Improvement Engineer to join a growing technology services team in a newly created role focused on automation, operational efficiency, and continuous service improvement.
This position would suit someone who enjoys identifying problems, streamlining processes, and finding smarter ways of working. You'll work across a range of managed services, helping to reduce manual effort, improve service quality, and drive operational excellence through automation and process improvement.
Benefits
- Enhanced holiday allowance (option to buy and sell days)
- Cycle to work scheme and electric vehicle leasing scheme
- Discount scheme
- Life assurance
- Health and wellbeing
- Training and qualifications
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- more
What You'll Be Doing as an IT Automation and Service Improvement Engineer:
- Identifying manual, repetitive, and time-consuming tasks and implementing automation solutions to improve efficiency.
- Analysing operational processes and building improvement roadmaps with measurable outcomes.
- Reviewing service performance, monitoring coverage, patch compliance, and operational procedures to identify opportunities for improvement.
- Developing and standardising processes for onboarding, service transitions, and ongoing service delivery.
- Working closely with technical, project, support, and commercial teams to improve collaboration and service delivery.
- Supporting the development of reporting, dashboards, and operational insights.
- Contributing to future service development and technical solution design where required.
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What We're Looking For in the IT Automation and Service Improvement Engineer
- Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure, or Technical Operations environment.
- Experience of automation, process improvement, workflow optimisation, scripting, or systems integration.
- Strong analytical skills and a data-driven approach to problem solving.
- Excellent communication skills with the ability to translate technical information for different audiences.
- A proactive mindset with a genuine interest in improving how services are delivered.
- Ideally, some experience with any of the following: Experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR, or Backups.
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Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note, as we receive a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
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