Tech Connect Group
Automation Maintenance Manager
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Service Manager
Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances
Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up.
THE ROLE
You'll own the department end to end: strategy, operations, profitability and people.
- Design and launch the service strategy, offerings, SLAs and pricing from scratch
- Build the operational backbone: job scheduling, resource planning, reporting and service standards
- Own the department's budget, margins, profitability and KPIs
- Identify recurring revenue, maintenance contracts and account growth opportunities
- Recruit, lead and develop the service team as it scales
- Act as the senior point of contact for key customers and manage escalations
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WHAT YOU'LL NEED
- Experience managing a service, support, maintenance or operations function
- A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems
- Strong commercial awareness, with budget and profitability ownership
- A track record of building processes and systems from the ground up
- Strong leadership, customer relationship and stakeholder management skills
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NICE TO HAVE
- Experience launching or transforming a service division or business unit
- Knowledge of field service management software and CRM platforms
- Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.)
- Project management qualification
THE PACKAGE
- £50,000-£60,000 depending on experience
- Company van
- Flat-rate overtime for every hour above 38 per week
- Generous standby, call-out and onsite allowances paid on top
- BUPA private medical, pension and death-in-service cover (2x salary)
- 25 days holiday plus 8 bank holidays
- 38-hour week with an early Friday finish (2pm)
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