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Automotive Parts Advisor Apprenticeship - Startin Peugeot Worcester
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Vehicle Parts Management and Customer Service Apprentice
This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
What You'll Do at Work
- Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
- Provide product recommendations, technical advice, and pricing information to customers as needed
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
- Uphold company policies and procedures regarding parts sales, returns, and exchanges
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Where You'll Work
- Bath Road
- Broomhall
- Worcester
- WR5 3HR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- CALEX UK LTD
Training Course
- Supply chain warehouse operative (level 2)
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What You'll Learn
Course Contents
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- Support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
Training Schedule
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
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- The programme typically lasts 12–14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification
- All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as virtual classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are lots of opportunities to develop your career within our expanding dealer network. Your early development is carefully mapped through your apprenticeship journey, with your learning focused on achieving an industry-recognised qualification that's recognised across the motor industry. This is the grounding for your future development within the network, and opportunities exist once qualified to further develop your skills and to move into new roles.
Contact Information
The contact for this apprenticeship is:
- CALEX UK LTD
The reference code for this apprenticeship is VAC2000041628.
Closing Date
Closes on Wednesday 9 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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