Firemind
Autonomous Operations Business Developer
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Chief Growth President & Enterprise Sales Leader – Autonomous Operations (AI-Powered Edition)
Enterprises everywhere are overpaying for managed services—paying millions every year for IT operations staffed by people who spend 80% of their time on noise. Firemind has built the alternative. Autonomous Operations resolves infrastructure incidents with AI—detecting, diagnosing, and fixing in minutes, without a ticket queue or an on-call rota. It is live in production with customers today, resolving around 90% of incidents without human touch.
Firemind is now scaling this commercial motion in the UK, looking for a relationship-led commercial operator who:
- Opens doors with operational credibility
- Wins through trust vs. transactional outbound tactics
- Ideally brings a customer in your network on day one
About Firemind
Firemind powers AI-driven autonomous IT operations for enterprises, operational for multiple production customers today—reducing the need for traditional MSPs. We are: ✔ AWS Premier Tier Partner ✔ Anthropic Authorised Reseller ✔ NVIDIA Embedded Partner
Our AI Transformation portfolio (including Claude Enablement, Sandbox, Control Plane, Build Sprint, AI FinOps) helps enterprises adopt AI safely and autonomously within their own tech environments.
About the Role: Commercial Strategist for Autonomous Operations
This is not a typical outbound sales role. It’s a relationship-driven, consultative sale where success hinges on:
✅ Long-term account ownership (not pipeline quotas) ✅ Operational credibility (proving ROI for enterprise tech buyers) ✅ Conversion to pilots through early meetings
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Year 1 goals:
- Secure at least 12 UK reference customers
- Co-create executive events/gocampaigns positioning Firemind with CTO-level buyers
- Build a library of Autonomous Operations use cases for sales/marketing to replicate
Key note: Success won’t be built on sequenced emails or scripts—you’ll be the person customers call.
Key Responsibilities
🔹 Leverage your network immediately
- The perfect hire arrives with 1 portable customer relationship
- Direct question at interview: “Can you bring 12 UK customers in year one?”
🔹 Channel partnerships as a sales engine
- AWS, Azure, GCP, and SI partnerships as co-sell accelerators
- Field lemma: Maximise partner programs to source/qualify accounts
🔹 Build executive brand visibility
- Organise ** CTO-level networking events** to establish Firemind as the future of operations
🔹 Curate reusable use case stories
- Build industry → tech stack → buyer context playbooks for sales/marketing (e.g., “How a data company with Kubernetes slashed incident MTTR by 85%”)
🔹 ** Pilot-to-commercial closure pipeline**
- BSAs and POAs:
- Co-design proof models with customer engineering teams
- Define key performance metrics for pilot success
- Align internal stakeholders and initiate closer for pricing
Who We’re Looking For
Must-Have Requirements
🏆 Services-to-commercial career with credibility
- Background in tech consulting, managed services, cloud ops, or outsourcing > sales/business development leadership
- In-depth understanding of the operational costs of managed services and how AI disrupts them (not buzzword-vagueness)
🛡️ Relationship-first mindset
- You own accounts, not quotas—scene-setting: “Imagine a service carrier who built trust so customers call them voluntarily.”
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✈️ Bring your own network
- Active CxO relationships from prior roles (contact case-study ready at interview)
- Must describe a potential “first customer” during hiring
🎤 Escalation to the executive level
- Speak with CTOs, VP Infrastructure, and Heads of Ops on their terms—no reliance on pre-sales engineers in initial meetings
📈 Track record of complex B2B deals
- Proven ability to navigate entire sales cycle (from first meeting to contract/pilot) in the services or infrastructure space
👤 ** conviction around AI’s impact**
- More than buzzwords: can clearly articulate how AI transforms the economics of managed services
Bonus Points
🔲 Partner ecosystem experience
- AWS co-sell, HSC (B2B) or service integration revenue targets, or channel partnership-building
🔲 Hybrid SaaS + services sales buyer
- Field experience selling SaaS alongside structured deals like impactful MSPs
🔲 Greenfield territory scalability
- Experience building a inbound-less pipeline from scratch
🔲 Infrastructure operations expertise
- Can whiteboard a typical incident flow: alert/chone > aberration detection > triage > autonomous fix
How to Apply
Visit Firemind’s career page and apply with: 📄 Your CV 💬 A brief note on:
- A customer relationship from your network tied to Firemind’s Autonomous Operations
- Why this solves a problem they currently prioritise
(Remember: candidate who brings a locked-in prospect to the interview table ears extra attention.)
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