Ambien Group® Ltd
AV Hire & Events Account Manager
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Location: East London
Department: Hire Desk
Reports to: Company Director
Employment Type: Full-Time
JOB OPPORTUNITY: AV HIRE & EVENTS ACCOUNT MANAGER
Position: AV Hire & Events Account Manager
Location: Head Office, London
Company: Ambien Group Ltd
About Us
Ambien is a leading provider of audio-visual solutions, delivering high-quality AV services across events, exhibitions, film shoots, and live environments. We operate across multiple brands:
- London Audio Visual (AV & LED Hire)
- Ambien360 (Exhibition Stands)
- Silvertown Studios (Virtual Production)
We’re a hands-on, fast-paced team focused on delivering real projects and great client experiences.
The Role
We’re looking for an AV Hire & Events Account Manager to join our London team. This is a desk-based, client-facing role focused on handling incoming enquiries, putting together AV solutions, and managing projects from enquiry through to delivery. You’ll be speaking to a mix of clients — from agencies to direct brands — understanding what they need (without overcomplicating it), and turning that into clear, well-priced AV solutions. You’ll also manage your own accounts and look to grow business over time.
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Key Responsibilities
- Handling Enquiries: Speak to incoming leads, understand requirements, and propose the right AV solutions
- Quoting: Prepare and send estimates and formal quotations in a timely manner
- Client Management: Build and maintain strong relationships with both new and existing clients
- Project Coordination: Work with internal teams to ensure smooth delivery of events and hires
- Account Growth: Develop your own portfolio and identify opportunities to grow revenue
- Problem Solving: Deal with issues quickly and practically when they arise
- Communication: Be the main point of contact for your clients throughout the process
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What We’re Looking For
- Experience in AV hire, events, or exhibitions
- Good understanding of AV equipment and setups
- Someone who is commercially aware, not just technical
- Strong communication and organisation skills
- Able to work in a fast-paced environment and manage multiple jobs
- A hands-on, proactive attitude
Ideal Background
- Previous experience in an AV hire desk / events office role
- OR a technician looking to move into a more office-based role
What We Offer
- Competitive salary (based on experience)
- Company pension
- Birthday off every year
- Company events
- A growing, supportive team environment
- Opportunity to work on a wide range of live events, exhibitions, and projects
Ambien is an equal opportunity employer. We’re committed to creating an inclusive environment for all employees.
Join us and be part of a team delivering high-quality AV across some great projects.
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