Net2Source (N2S)
AWS Connect Architect
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About Us:- Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.
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About the Role: Job:- AWS Connect Architect Location :- London, UK Job Type:- FTE 12 Months Hybrid:- Weekly 2 days in office.
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Job Summary We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms. Key Responsibilities Design and implement Amazon Connect architecture and end-to-end contact center solutions Develop and manage contact center workflows including IVR design and call routing strategies Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions Work on CRM integrations with platforms like Salesforce and ServiceNow Implement telecom-based solutions using SIP, VoIP, and PSTN technologies Build automation solutions using Infrastructure as Code (Terraform and CloudFormation) Support CI/CD pipelines and deployment automation for cloud-based applications Collaborate with stakeholders to gather requirements and deliver technical solutions Ensure best practices in software engineering, solution architecture, and system design Mandatory Skills Strong hands-on experience with AWS Infrastructure (IaaS) Expertise in CI/CD architecture and DevOps practices ServiceNow ITSM implementation experience Strong understanding of SOA and Microservices-based architecture Experience in software engineering and solution design architecture Hands-on experience with Amazon Connect and AWS Contact Center solutions Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch Good to Have Skills Salesforce Marketing Cloud / Campaign Operations experience ServiceNow ITOM, Event Management, and Functional Testing Advanced ServiceNow module knowledge (ITSM and other modules) Hands-on experience with Terraform and CloudFormation Experience in CRM integrations and enterprise contact center ecosystems Soft Skills Strong problem-solving and analytical skills Excellent stakeholder communication and collaboration abilities Ability to work in a fast-paced, enterprise-scale environment Skills Mandatory Skills : AWS Iaas, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture Good to Have Skills : Salesforce Marketing Cloud Campaign Operations, ServiceNow(ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Terraform
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