Scottish Government
B1 - Feedback Officer - Social Security Scotland
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This campaign is to recruit for a Feedback Officer within Social Security Scotland.
Client Services Delivery is the operational division within Social Security Scotland that ensures clients receive the financial support they are entitled to via devolved grants and benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas, at different times.
This role requires strong organisational skills to manage a complex caseload, along with excellent communication abilities to engage effectively with clients and stakeholders, whether gathering information to resolve complaints or explaining outcomes by telephone or letter. As a Feedback Officer, you will play a key role in delivering timely resolutions to complaints, while upholding our values of dignity, fairness, and respect.
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Attention to detail is essential to ensure complaint resolutions are accurate and clearly communicated. You will be working in a performance driven environment focused on delivering a high-quality service to clients.
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In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.
Strong IT skills and familiarity with Microsoft packages are required to manage your workload effectively and support accurate decision-making.
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