The Big Phone Store
B2B Account Executive
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B2B Account Executive
The Big Phone Store
Wolverhampton | Full-Time | Office Based
£28,000–£35,000 per annum, (depending on experience)
About the Role
Join an award-winning technology business that's growing its B2B division.
If you're commercially minded, enjoy building relationships, and want to be part of a business where your work makes a real impact, we'd love to hear from you.
The Big Phone Store has been established since 1999 and is one of the UK's leading retailers of refurbished phones and technology. We're proud to be an award-winning business, recognised for our commitment to customer service and our people. Recent achievements include Best Customer Service at the Mobile News Awards and being recognised in The Sunday Times Best Places to Work.
As our B2B division continues to grow, we're looking for an ambitious B2B Account Executive to help develop new business, manage customer accounts and build long-term relationships with companies across the UK.
This is an opportunity to join a business that's investing in technology, AI, automation and growth. As the business grows, you'll have the opportunity to grow with us.
The Role
You'll be responsible for developing relationships with new and existing business customers, supporting them from their first enquiry through to ongoing account management.
Working with businesses across a range of industries, you'll provide pricing, product advice and account support while helping customers purchase refurbished smartphones, tablets, laptops and other technology solutions.
This role combines:
- B2B sales
- Business development
- Account management
- Relationship building
- Customer service
- Commercial support
- CRM management
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What You'll Be Doing
Business Development
- Contact prospective business customers by phone, email and LinkedIn.
- Identify and develop new sales opportunities.
- Build relationships that generate repeat business.
- Follow up quotations and commercial opportunities.
- Help grow The Big Phone Store's B2B customer base.
Account Management
- Manage and develop existing customer accounts.
- Build long-term relationships with business customers.
- Provide excellent customer service throughout the sales process.
- Become a trusted point of contact for your customers.
Commercial Support
- Prepare quotations, pricing and stock availability.
- Work with internal departments to deliver customer orders.
- Help customers find suitable products for their requirements.
CRM & Administration
- Maintain accurate CRM records.
- Manage follow-up activities and sales pipelines.
- Record customer interactions and opportunities.
- Produce basic sales reports when required.
Skills Needed
We're looking for someone who has:
- Previous experience in B2B sales, account management, business development or a similar commercial role.
- Excellent communication and relationship-building skills.
- Confidence speaking with business customers.
- Strong organisation and time management skills.
- Good IT skills and confidence using CRM systems.
- A proactive attitude and willingness to learn.
- Commercial awareness and a results-driven mindset.
Experience within telecoms, technology, recruitment, wholesale or trade sales would be advantageous but is not essential.
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We're looking for someone who is:
- Honest and reliable.
- Professional and approachable.
- Organised and self-motivated.
- Positive with a willingness to learn.
- A team player who enjoys contributing to the wider success of the business.
Why Join The Big Phone Store?
- Competitive salary of £28,000–£35,000, depending on experience.
- Performance and salary reviews.
- Future commission opportunities.
- Genuine career progression.
- Join an award-winning business recognised by The Sunday Times Best Places to Work and winner of Best Customer Service at the Mobile News Awards.
- Employee discount.
- Company pension.
- Free on-site parking.
- Employee wellbeing support.
- Regular team events.
- Friendly, supportive and ambitious working environment.
We don't believe in high-pressure sales tactics. We believe in building long-term relationships, delivering excellent service and creating lasting partnerships with our customers.
Working Hours
- Full-time, permanent.
- 40 hours per week.
- Monday to Friday.
- Core hours: 9:00am–5:30pm.
- Office-based role in Wolverhampton.
Additional Information
- Applicants must already have the legal right to work in the UK.
- Visa sponsorship is not available for this position.
- Applications from outside the UK will not be considered.
- No recruitment agencies, please.
If you're looking for a career where you can build lasting business relationships, develop your commercial skills and grow with an award-winning company, we'd love to hear from you.
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