Concentrix
B2B Associate Sales Manager
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Job Profile Summary
The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks, and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external-facing clients.
Job Description
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for clients and respond promptly to any issues
- Maintain a balanced level of communication with the Sales Director and external-facing clients to ensure strategic client relationships are fostered and developed
- Work with client contacts on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
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Additional Job Description
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Your very own career expert that helps elevate your application to the next level.
- 3+ years of proven work experience in a sales role
- A passion for customer experience and driving team results
- Experience in operations and strategy building
- Excellent coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills
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