CNX
B2B Associate Sales Manager
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Job Title: B2B Associate Sales Manager
Job Description
The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks, and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion).
- Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external-facing clients.
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
- Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities.
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
- Be a point of escalation for clients and respond promptly to any issues.
- Maintain a balanced level of communication with the Sales Director and external-facing client to ensure the strategic client relationship is fostered and developed.
- Work with client contacts on reporting and forecasting.
- Ensure the team understands to achieve operating plan targets, sales targets, and client performance targets (CPTs).
- Work with client contacts on reporting and forecasting.
- Coordinate team incentives and Sales Performance Incentive Funds.
- Partner and build business relationships with all partners to ensure customer expectations are met.
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Location
GBR Belfast - Maysfield
Language Requirements
Time Type: Full-time
Mission
Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
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Company Overview
We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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