HEERA DIAMONDS
B2B Jewellery Counter/Production Assistant — Full-Time
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We’re looking for a hands-on, detail-oriented team member to support both our trade counter and production floor. This is a great fit for someone who enjoys variety and takes pride in craftsmanship and customer service alike.
What you’ll do:
- Serve trade/wholesale customers at the counter — processing orders, answering product queries, handling collections and returns
- Assist with day-to-day production tasks (assembly, finishing, quality checks, packaging)
- Help keep stock levels accurate and counter displays organized
- Liaise between production and sales teams to keep orders moving smoothly
- Maintain quality and safety standards across both areas
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What we’re looking for:
- Previous experience in jewellery, retail, or light manufacturing (a plus, not essential)
- Comfortable multitasking between customer-facing and hands-on production work
- Good attention to detail and a steady, careful approach with product
- Strong communication skills and a team-first attitude
- Willing to learn trade-specific processes and product knowledge
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What we offer:
- Full-time, stable hours
- On-the-job training in both counter and production skills
- A supportive, close-knit team environment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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