Screwfix
B2B Operations Support Representative
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B2B Operations Support Representative
About the Role
As a B2B Operations Support Representative, you’ll play a vital role in helping some of our largest and most important customers do business with Screwfix.
Working at the heart of our B2B team, you’ll coordinate the processes that underpin customer success:
- Managing complex orders and invoicing requirements
- Supporting tender submissions
- Maintaining customer-specific catalogues and portals
This is more than an operational support role. It’s an opportunity to become a trusted partner to both customers and colleagues, building strong relationships across Sales, Finance, Buying, and Supply Chain to ensure every customer requirement is delivered accurately, efficiently, and on time.
We’re looking for someone who:
- Thrives on organisation
- Enjoys solving problems
- Takes pride in getting the details right
In return, you’ll gain exposure to a fast-growing part of the business, working with key accounts and contributing directly to:
- Customer satisfaction
- Commercial performance
- Long-term growth
What's in it for you?
Holiday & Flexibility
- 28 days’ holiday (including bank holidays, with 5 flexi days)
- Increasing to a maximum of 33 days with service
- Hybrid working with up to 2 remote working days per week
- Flexible start/end times around core hours
- Buy More Holiday – boost your allowance by up to one extra week
Financial & Wellbeing Benefits
- Up to 14% employer pension contribution
- Life cover (up to 4x your salary)
- Health cash plan
- 20% discount at Screwfix and B&Q
- Discounted gym memberships (up to 25% savings)
Additional Perks
- Wagestream access for tracking earnings and savings
- Kingfisher Share Scheme
- Colleague support fund
- Cycle-to-work scheme
- Exclusive discounts via the Hapi app
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Key Responsibilities
- Collaborate with B2B Sales, Support, and Line Managers to ensure tasks are completed effectively and efficiently
- Provide accurate manual invoicing and consolidated statements for Key Account customers, maintaining high customer service standards
- Upload invoices onto customer-specific portals to agreed deadlines for prompt payment
- Proactively manage bulk orders for Key Account Customers, building strong relationships with Finance, Buying, and Supply Chain to ensure:
- High standards of service
- Punctual customer payments
- Leverage excellent product knowledge to identify and fulfil customer needs, offering tailored solutions
- Work with Buying & Supply Chain to:
- Negotiate pricing based on payment terms
- Ensure stock availability
- Secure optimal deals for customers while protecting margins
- Assist the Account Management team with:
- Tender submissions
- Product selection
- Accurate portal data entry
- Produce and maintain:
- Electronic catalogues
- Price files
- Portal loads with the most up-to-date versions
Required Skills & Experience
- Proven experience in recognising and addressing customer needs, with a focus on high-quality service
- Sharp attention to detail, spotting discrepancies across systems
- Self-motivated, with a results-driven mindset
- Strong product awareness and understanding of Key Accounts & customer requirements
- Ability to work in a time-sensitive, deadline-driven environment
- Confident communicator across all levels, able to convey messages clearly and concisely
- Excellent prioritisation and workload management
- Basic/Intermediate Excel experience
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At Screwfix, Your Wellbeing Comes First
We prioritise your financial, emotional, and professional wellbeing:
Financial Wellbeing
- Wagestream to track earnings
- Kingfisher Share Scheme
- Colleague Support Fund
- Exclusive discounts via Hapi app
- Cycle-to-work scheme
** Carrière & Support**
- Career progression programmes
- Coaching & mentoring
- Access to wellbeing resources (e.g., PepTalk)
- Support networks available
Recruitment Process
We assess applications on an individual basis. If we feel you’re a good fit, you’ll progress through:
- An informal call or video interview (via Teams) to explore if we’re a good match.
- A comprehensive interview process, with ongoing communication from our Talent Acquisition team.
We value open, transparent conversations and a collaborative approach. We want to learn about you and what excites you about this opportunity.
Sustainability at Screwfix
We’re committed to building a better future for our community and planet. Our sustainability mission focuses on:
- Eliminating carbon emissions
- Reducing & recycling waste
- Responsible sourcing
- Keeping products in use longer
- Selling more sustainable products
- Providing sustainable packaging
Join us to make sustainability a core part of our business!
Diversity & Inclusivity
We’ve built a culture of inclusivity, where everyone is listened to, encouraged, and supported.
🔹 Your background matters – we celebrate differences. 🔹 Open, fair, and supportive work environment. 🔹 Training and growth opportunities for all.
If you need additional support or adjustments for your application, contact: careers@screwfix.com
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