Concentrix Limited
B2B Quality Analyst
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B2B Quality Analyst
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager
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