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Job Title: Business Analyst – London Market Insurance / Specialty Insurance
Location: London
Domain
London Market Insurance / Lloyd’s Market / Specialty Insurance / Commercial Insurance
About the Job
We are looking for an experienced Business Analyst with strong London Market Insurance domain expertise to support business and technology transformation initiatives for a specialty insurance client. The candidate should have strong experience across London Market insurance processes, including underwriting, claims, policy administration, delegated authority, bordereaux, reinsurance, premium processing, regulatory reporting, data, and system transformation. The ideal candidate should be able to work closely with business users, underwriters, claims teams, brokers, operations teams, compliance teams, technology teams, vendors, and senior stakeholders to gather requirements, define processes, document business rules, and support successful delivery of insurance change programmes.
Hybrid Working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Key Responsibilities
- Work as a Business Analyst on London Market Insurance transformation, data, regulatory, and technology projects.
- Engage with business stakeholders to understand current processes, pain points, business objectives, and target-state requirements.
- Conduct requirement gathering workshops with underwriting, claims, operations, finance, compliance, data, and technology teams.
- Document business requirements, functional specifications, user stories, acceptance criteria, process flows, and business rules.
- Analyse end-to-end London Market insurance lifecycle processes including:
- Quote
- Bind
- Policy issuance
- Endorsements
- Renewals
- Claims
- Premium processing
- Reinsurance
- Regulatory reporting
- Support process mapping, gap analysis, impact assessment, and target operating model definition.
- Work with product owners, project managers, solution architects, data architects, QA teams, and developers to translate business needs into deliverable solutions.
- Support platform implementation, system enhancement, data migration, integration, and reporting initiatives.
- Define and validate data requirements, source-to-target mappings, business rules, and reconciliation requirements.
- Support UAT planning, test scenario preparation, test execution, defect triage, and business sign-off.
- Facilitate stakeholder reviews, walkthroughs, demos, and requirement sign-off sessions.
- Maintain requirement traceability from business requirements through design, build, test, and deployment.
- Support business readiness, change impact assessment, training material preparation, and operational adoption.
- Ensure solutions align with London Market standards, regulatory expectations, data governance, and business operating models.
Mandatory Skills
- Strong experience as a Business Analyst in the insurance domain.
- Good understanding of London Market Insurance operations and processes.
- Experience working with Lloyd’s market, brokers, managing agents, syndicates, carriers, or specialty insurers.
- Strong knowledge of insurance lifecycle processes including:
- Underwriting
- Claims
- Policy administration
- Premium accounting
- Reinsurance
- Bordereaux
- Delegated authority
- Reporting
- Experience in business requirements gathering, functional specification writing, and user story creation.
- Strong experience in process mapping, gap analysis, impact assessment, and business process improvement.
- Ability to translate business requirements into functional and technical requirements.
- Experience supporting Agile, Waterfall, or hybrid delivery models.
- Good understanding of data requirements, data mapping, migration, reconciliation, and reporting.
- Experience supporting UAT, test planning, defect management, and business sign-off.
- Strong stakeholder management, communication, facilitation, and documentation skills.
- Ability to work with cross-functional and geographically distributed teams.
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London Market Insurance Experience
Candidate should have exposure to one or more of the following areas:
- Lloyd’s of London market operations
- Specialty and commercial insurance
- Wholesale insurance
- Broker and carrier operating models
- Managing agent and syndicate processes
- Underwriting workbench platforms
- Claims transformation
- Policy administration transformation
- Delegated authority management
- Bordereaux processing
- Exposure management
- Reinsurance operations
- Premium and claims accounting
- Data warehouse and reporting projects
- Regulatory and compliance change
- Blueprint Two / London Market modernisation initiatives
Technology / Platform Exposure
Experience with one or more of the following systems or platforms will be preferred:
- Policy administration systems
- Claims management systems
- Underwriting workbench platforms
- Broker platforms
- Delegated authority platforms
- Bordereaux management tools
- Reinsurance systems
- Document management and workflow platforms
- Data warehouse and reporting platforms
- CRM platforms
- Integration/API platforms
- Cloud-based insurance platforms
Examples of commonly seen platforms may include:
- Guidewire
- Duck Creek
- Sequel
- Verisk
- Xuber
- Eurobase
- Salesforce
- ServiceNow
- Power BI / Tableau
- Azure / AWS / Snowflake-based data platforms
Good to Have Skills
- Experience with Lloyd’s Blueprint Two / London Market modernisation initiatives.
- Knowledge of ACORD messaging, market messaging, and insurance data standards.
- Understanding of bureau and non-bureau processing.
- Experience with delegated authority, coverholder management, binders, and bordereaux.
- Experience in data migration, data warehousing, reporting, or analytics projects.
- Experience with API integration, system interface mapping, and workflow automation.
- Exposure to Target Operating Model design and business change management.
- Experience with regulatory reporting, compliance, audit, and operational resilience projects.
- Knowledge of insurance accounting, premium processing, claims processing, and settlement.
- Experience with Jira, Confluence, Azure DevOps, Visio, Lucidchart, Miro, or similar tools.
- Insurance certifications such as CII or London Market qualifications.
- BA certifications such as CBAP, BCS Business Analysis, Agile BA, or Scrum certification.
Required Experience
- 10+ years of overall professional experience.
- Minimum 7+ years of Business Analyst experience.
- Minimum 5+ years of experience in insurance or financial services.
- Strong hands-on experience in London Market Insurance is highly preferred.
- Proven experience working on complex business and technology transformation projects.
- Experience working with senior stakeholders, business SMEs, vendors, and delivery teams.
- Prior experience with UK insurance, Lloyd’s market, specialty insurance, brokers, or managing agents is preferred.
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Roles and Expectations
The candidate should be able to:
- Work independently as a senior Business Analyst.
- Understand complex London Market insurance business processes.
- Capture, challenge, and refine business requirements.
- Produce high-quality BA documentation and artefacts.
- Facilitate workshops and stakeholder meetings.
- Bridge the gap between business and technology teams.
- Support solution design, testing, implementation, and business adoption.
- Identify process gaps, risks, dependencies, and business impacts.
- Ensure requirements are clear, traceable, testable, and aligned to business outcomes.
- Support delivery governance, project reporting, and change control processes.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you)
- You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
- You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
- You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of
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