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Job Description
Waldorf Astoria London - Admiralty Arch is seeking a Back of House Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Location
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
About Waldorf Astoria Hotels & Resorts
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
About Hilton
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
Responsibilities
As Back of House Manager, you will lead and optimise all non-public operational areas of the hotel, ensuring seamless support of the guest experience through disciplined stock management, strong supplier partnerships, and the development of a high-performing Back of House team.
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Key Responsibilities
- Provide overall leadership and accountability for the Back of House function, ensuring consistently high operational standards
- Recruit, train, motivate, and develop the Back of House team to support flawless service delivery
- Manage the procurement and control of crockery, cutlery, and glassware in line with forecasted business volumes for events, conferences, and transient occupancy
- Maintain strict stock control procedures, conducting regular stock takes to minimise loss and variance
- Oversee ordering processes to ensure par levels are accurately maintained while supporting operational efficiency
- Analyse stock discrepancies and implement preventative controls to minimise waste and loss
- Ensure all Back of House areas are maintained to exemplary cleanliness and organisation standards
- Raise purchase orders in line with approved budgets and business forecasts, reconciling invoices in a timely manner
- Liaise professionally with suppliers to ensure quality, consistency, timely delivery, and adherence to budget parameters
- Manage departmental forecasts, budgets, and capital expenditure requests with financial discipline
- Ensure full compliance with all Health & Safety and Hygiene legislation and brand policies
- Collaborate closely with operational and support departments, including Finance, to foster strong cross-functional relationships
- Undertake additional responsibilities as reasonably directed by Hotel Management
Qualifications
Role Requirements
- Working knowledge of relevant IT and inventory management systems
- Excellent organisational, planning, and prioritisation skills
- Clear and professional communication abilities
- Capacity to work independently or collaboratively in a high-tempo environment
- Flexibility to adapt to changing operational needs and business demands
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Desired Capabilities
- Previous experience in a Back of House or similar operational leadership role
- Experience within the hotel or leisure sector
- Proven background managing stock control, supplier relationships, and operational logistics in a service-driven environment
What It Takes To Make The Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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