The Wolseley Hospitality Group
Back of House Manager
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Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden.
Why work with us as a Back of House Manager:
- Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
- Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
- Discounts on gym memberships, retail and travel.
- Industry supplier trips as well as access to masterclasses and workshops.
- Enhanced Maternity and Paternity.
- Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
- An additional day's holiday every year, for your first five years.
- Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
- Access to English lessons.
The role of a Back of House Manager:
- To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff.
- To draft all departmental rotas, taking into account holidays and training workshops
- To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team.
- To conduct regular reviews and audits of contract cleaning performance and to feedback findings.
- To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes.
- To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required.
- Maintain a high internal customer service focus and convey this attitude to all team members.
- Full-Time and Part-Time roles available.
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What we’re looking for in a Back of House Manager:
- To maintain a high customer service focus by approaching your job with the customers always in mind. To remember that customers can be both internal – employees and colleagues and external – suppliers and customers.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans.
- The right to work in the UK.
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The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.
We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to.
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