Hard Rock Hotel & Casino Ottawa
Back Room Bar Manager
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Back Room Bar Manager
About the Role: Director of Backroom Bar Operations
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package to help our team members stay healthy, plan for their future and maintain a healthy work-life balance. For the full list of benefits, visit www.gotoworkhappy.com/benefits.
Job Description: Backroom Bar Manager
Position Summary: To provide management and operational execution of the backroom bar. Drive live music promotions, marketing initiatives, and innovative beverage and food recipes, while fostering strong industry relationships. Ensure Hard Rock’s Back Room Bar delivers an unforgettable premium experience for guests.
Essential Functions:
- Collaborate with Café Operations to ensure consistency in recipe execution.
- Maintain exceptional guest service standards to enhance customer satisfaction.
- Align Cost of Sales (COS) with company goals and financial objectives.
- Maintain a catalog of premium recipes while continuously innovating.
- Build and nurture relationships:
- Vendors (beverage, food, and event partners).
- Music industry leaders and talent.
- Marketing and promotions teams to align strategies.
- Profile, design, and execute innovative marketing and promotional strategies.
- Develop live music programming, including lead acquisition and exclusive partnerships.
- Advise on and possibly co-create new recipes for menu rollouts, special events, and experiential programs.
- Design and launch stimulating beverage contests to drive promotional engagement.
- Ensure full compliance with company alcohol service policies and local regulations.
- Develop training programs/tracks to ensure staff execute the concept consistently.
- Collaborate with Regional Sales & Marketing to capitalize on emerging opportunities.
- Upskill and refine the Back Room Bar concept—balancing creativity with scalability.
- Operate in both support and hands-on roles when needed to meet operational demands.
- Work flexible shifts, including weekends and night shifts, to meet business needs.
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Non-Essential (but Valued) Functions:
- Coordinate operations efficiently while representing a professional image.
- Attend client functions and parties to support and enhance guest experiences.
- Grow market share through creative promotional strategies and community engagement.
- Build lifelong relationships—both business and social—to foster long-term partnerships.
- Lead annual philanthropic initiatives that align with Hard Rock’s cultural values.
- Set the tone for a collaborative team culture that exceeds guest expectations.
- Act with ethically and integrity to preserve Hard Rock’s global reputation.
- Participate in sustainability programs to contribute to environmental goals.
Core Competencies:
✔ Understanding the Business – Proficiency in functional and technical skills integral to the Back Room Bar model. ✔ Drive for Results – Ability to make complex, high-impact decisions and solve problems proactively. ✔ Time and Task Mastery – Strong priority setting, time management, and process optimization. ✔ Leadership and Motivation – Inspire and develop a high-performing team through motivation and mentorship. ✔ Communication excellence – Clear written and verbal communication skills, tailored to business and team audiences. ✔ Ethical and Trustworthy Conduct – Demonstrates integrity, transparency, and honesty in all professional interactions.
Requirements:
Experience and Background:
- Minimum 3+ years of relevant experience in a fast-paced hospitality environment (preferably within live entertainment, bar management, or executive hospitality roles).
- High school diploma or equivalent required.
- Enjoys collaboration with teams, vendors, and industry stakeholders.
- Track record of successful concept development in beverage, food, or experiential programming.
Key Skills & Qualifications:
- Fluent English with excellent listening, speaking, reading, and writing skills (bilingual bonuses welcomed).
- Proven sales growth strategies to drive beverage revenue while adhering to company guidelines.
- Strong interpersonal skills for networking, negotiation, and relationship building.
- Creative mindset with a proven ability to develop marketing campaigns and promotional ideas.
- Adaptability & bonnes of critical-thinking to thrive in a dynamic, team-driven environment.
- Physical demands: The role requires standing for extended periods, occasional lifting, and navigating potentially busy environments.
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About Us
Be Iconic is more than a brand—it runs deep in our cultural identity. The Seminole Tribe of Florida is the only unconquered tribe in the United States and a pioneer in gaming and entertainment. When the Tribe acquired Hard Rock International in 2007, it became the first Native American tribe to enter a major global industry—proving that groundbreaking spirit can define success across oceans.
Today, Hard Rock International is one of the most globally recognized names in hospitality, with over 74 global destinations—from Hotels & Casinos to restaurants, cafes, and retail. Through Seminole Hard Rock Support Services, we connect all businesses to provide: ✅ Inspiring environments where guests and team members can share unforgettable moments. ✅ Opportunities for career growth with fun, purpose-driven work for employees and business partners. ✅ A culture that embraces authenticity and innovation, empowering teams to bring their best self to work.
Join Us!
Why stay with us?
- Bring your authentic self—Hard Rock thrives on individuality, passion, and growth.
- Unlock your potential in a workplace that invests in talent and pairs fun with productivity.
If the right job doesn’t appear in our listings, tell us your dreams—we’ll help find a role that matches your interests and passion. Be iconic. Work with us.
👉 Apply Now and take the next step—we’re excited to see your creativity in action!
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