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Permanent
Location: Heathrow
Hours: Full time, 42 hours, 4 on 2 off, 9 hours a day.
Pay: £14.57 ph
We are seeking professional, customer-focused Baggage Drivers to join our Heathrow VIP operation. This is a unique opportunity to provide a first-class baggage handling service for VIP passengers, ensuring luggage is collected, screened, transported, and delivered safely, securely, and efficiently across Heathrow Airport.
As a Baggage Driver, you will play a vital role in creating a seamless and discreet travel experience, maintaining the highest standards of customer service, professionalism, safety, and compliance at all times.
About The Role
- Collect, verify, and transport VIP passenger baggage between Heathrow terminals, aircraft stands, suites, and lounges.
- Ensure all baggage is accurately matched against baggage tags and accounted for throughout the journey.
- Assist VIP passengers with hand luggage and provide a professional and courteous service at all times.
- Carry out baggage screening processes in accordance with CAA regulations, airport procedures, and compliance requirements.
- Safely load, unload, and manually handle baggage and baggage carts as required.
- Conduct daily vehicle inspections, complete handover documentation, and report any defects or maintenance issues.
- Maintain vehicles to the highest standards of cleanliness, presentation, and operational readiness, including refuelling duties.
- Work collaboratively with the wider VIP team to ensure a seamless, secure, and efficient passenger experience.
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
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What We Are Looking For
- Full UK Driving Licence with a minimum of 2 years driving experience.
- Manual Handling certification or willingness to obtain.
- Proven ability to deliver outstanding customer service in a professional environment.
- Ability to remain calm and make effective decisions when working under pressure or in time-critical situations.
- Excellent reliability, punctuality, and attendance record.
- Strong teamwork skills with the ability to support colleagues and adapt to operational demands.
- Ability to communicate confidently and professionally with customers, visitors, and stakeholders.
- Understanding and appreciation of equality, diversity, and providing excellent service to people from all backgrounds.
- Commitment to maintaining exceptional standards of personal presentation, professionalism, discretion, and confidentiality.
Desirable Criteria
- Experience working within a luxury, VIP, hospitality, aviation, or customer service environment.
- Knowledge of Heathrow Airside roads and surrounding operational areas.
- SIA Door Supervisor Licence.
- Good command of the English language.
- Experience working within airport or baggage handling operations.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Please Note
Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability.
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Your very own career expert that helps elevate your application to the next level.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.
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Location
Heathrow VIP
Windsor Suite, Heathrow Airport, Terminal 5, Hounslow, Middlesex, UK, TW6 2FF
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