University Hospitals Birmingham NHS Foundation Trust
Band 2 Clinical Support Worker/Band 3 Health Care Assistant
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Band 2 Clinical Support Worker – Medical Wards 20A & 20B & Intermediate Care (Elmdon)
Job Summary
Are you passionate about delivering high-quality care to older adults and supporting patients living with cognitive impairment?
We are seeking enthusiastic, compassionate Band 2 Clinical Support Workers (CSWs) to join our multidisciplinary teams at Solihull Hospital, across Medical Wards 20A & 20B and the Intermediate Care Community Unit (Elmdon Units 1, 2 & 3).
This rewarding opportunity enables you to deliver person-centred care to older adults with dementia, delirium, and other cognitive impairments within a supportive NHS environment.
Our team prioritises dignity, independence, and wellbeing, providing comprehensive training, development opportunities, and progression paths—including the potential to progress to a Band 3 HCA role upon completing essential competencies within the first year.
By joining us, you’ll gain valuable experience across acute and intermediate care settings, collaborating with nurses, therapists, and other healthcare professionals to make a meaningful impact.
Key Responsibilities
You will provide high-quality, caring, and compassionate personal care under the direction of registered professionals. Your duties include:
- Person-centred care delivery
- Supporting patients with activities of daily living (e.g., bathing, dressing, toileting)
- Assisting with nutrition and hydration while respecting dietary requirements
- Monitoring and reporting changes in a patient’s physical and emotional condition
- Promoting mobility and independence while maintaining safety
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Collaborative teamwork
- Working alongside registered nurses, nursing associates, and Allied Health Professionals
- Contributing to ward organisation, maintaining accurate documentation
- Supporting patients, families, and carers in line with NHS values and policies
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Compassionate patient interactions
- Ensuring all care is provided with dignity, respect, and compassion
- Initiating carer and family support while maintaining confidentiality
Essential Qualities & Skills
We are looking for individuals with:
- Compassionate and kind approach to patient care
- Excellent communication skills—empathy and clarity in interactions
- Reliability, motivation, and adaptability to thrive in a busy clinical environment
- Willingness to learn—no prior healthcare experience is necessary; full training will be provided
- A commitment to NHS values (Kind, Bold, Connected)
- Compatibility with our values of kindness, respect, and continuous improvement
Advantageous but not essential:
- Experience working with older adults or patients with dementia or cognitive impairments
About University Hospitals Birmingham NHS Foundation Trust
We are committed to fostering an inclusive, welcoming, and supportive workplace that champions diversity at all levels. Our mission is to:
- Develop compassionate and culturally competent leaders
- Embrace the unique strengths of every team member
- Create opportunities for staff with disabilities, long-term health conditions, or neurodiverse needs, with reasonable adjustments where necessary
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We welcome applicants from all backgrounds and-disciplines.
Person Specification & Basic Requirements
Qualifications (Essential for Band 2 CSW)
- Maths & English at Level 2 (e.g., GCSE Grades 9-4 (A*-C) or equivalent)
- Vocational qualification at Level 2 (e.g., Level 2 Diploma in Healthcare Support / NVQ)
- For internationally educated applicants: UK ENIC (UK National Information Centre) Statement of Compatibility required
Experience (Essential)
- Teamwork experience as an employee or volunteer
- Ability to articulate understanding of the role’s physical and emotional demands
- Knowledge of how training, consistency, and patient-centred approaches enhance safety and care quality
- Aligned with Trust values (Kind, Bold, Connected): Provide examples demonstrating these in practice
Security & Compliance
- Disclosure & Barring Service (DBS) check will be conducted in line with the Rehabilitation of Offenders Act 1975.
Job Details
Salary: £25,272 per annum (Band 2, Agenda for Change) Contract: Permanent Working Pattern: Full-time (other contracts may be available in the wider trust) Location: Solihull Hospital, Lode Ln, Solihull, West Midlands, B91 2JL
Ready to Apply?
For more information or to discuss this role further, please reach out to:
Amy Ledea Amy.Ledea@uhb.nhs.uk ♦ 0121 424 4160
Reference Number: 304-9016910
For further clarity, see Job Description – Band 2 Clinical Support Worker.pdf in attachments.
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