University Hospitals Birmingham NHS Foundation Trust
Band 2 Endoscopy Administrator - Endoscopy
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Job Summary
An exciting opportunity has arisen for a motivated, organised, and patient-focused individual to join the busy Endoscopy Unit at Queen Elizabeth Hospital as a part-time Endoscopy Booking Receptionist (30 hours per week, including Saturdays).
The role is responsible for delivering an efficient administrative and reception service, supporting patients throughout their endoscopy journey. Key duties include booking, admitting and discharging patients, checking patient details and documentation, preparing clinic paperwork, scanning and printing records, arranging outpatient and pre-operative appointments, managing appointment changes and maintaining accurate patient records. The post also involves assisting patients collecting bowel preparation, handling telephone enquiries, sending appointment reminders, and liaising closely with endoscopy nurses and multidisciplinary teams to ensure a smooth patient pathway.
The successful candidate will have knowledge of the Referral to Treatment (RTT) pathway, experience of handling sensitive patient information, strong data entry skills, and the ability to work accurately under pressure in a busy, fast-paced environment. Excellent communication, organisational skills, attention to detail, and a compassionate, patient-centred approach are essential to providing a high-quality service to patients and their families.
Main Duties, Tasks & Skills Required
Providing an efficient and professional administrative service
- Undertake data input, accurately inputting data using a variety of Trust IT systems in a timely way
- Communicating with patients and coordinating appointments
- Answering the telephone and taking messages, deal with them in a timely and efficient way and refer as appropriate
- Liaise with staff, patients and external agencies, such as GP's, Dentist's etc
- Provide patients with support, non-clinical advice and information on a range of issues including appointment queries
- Notify patients of new or changes to appointments
- Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person specification
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Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
Desirable
- Experience of working in Healthcare
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to work under pressure and deal with stressful situations
Desirable
- Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Carmen Straker
01213718689
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Part-Time, Flexible Working
Reference number
304-1101722
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 2 Administrator or Coordinator – Clinical JD PS.pdf – 475KB Opens in a new window
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