University Hospitals Birmingham NHS Foundation Trust
Band 2 Receptionist - Radiology
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Job Summary
We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following. Successful candidate must be able to work the following shift patterns.
Receptionist based at BHH/WHH (Working 22.5 hours per week)
Shift pattern to be a combination of 8-4 -- 12-8 -- 9-5
Working 3 x 7.5-hour shifts - across a 7-day service to include weekends and Bank Holidays. We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.
Main Duties, Tasks & Skills Required
We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.
- You will be required to work within deadlines and use your own initiative.
- Accuracy and attention to details are paramount.
- Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.
You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.
- Notify patients of new or changes to appointments.
- Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.
This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.
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To discuss this post or for more information, please contact:
Moid Khan (Clerical Team Leader -- BHH) on 0121 424 3283 or email moid.khan@uhb.nhs.uk
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
- Knowledge of administrative systems/ office procedures acquired through on the job training.
Desirable
- Experience of working in Healthcare
Additional Criteria
Essential
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- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Ability to travel to multiple sites
Desirable
- Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Cheryl Rowe
01214243284
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Part-Time, Flexible Working
Reference number
304-9017617
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
-
Job Description
JD PS.pdf – 879KB Opens in a new window
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