University Hospitals Birmingham NHS Foundation Trust
Band 3 Administrator/Co-ordinator Ophthalmology
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Band 3 Administrator/Co-ordinator Ophthalmology
Job Summary
We currently have 1 post available at Queen Elizabeth Hospital fixed term 6 months.
An opportunity has arisen to join the busy team at Queen Elizabeth Hospital.
The duty of this post is to work as part of a team providing comprehensive administrative support for clinical services.
The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service.
We are looking for an enthusiastic, committed, motivated person with excellent communication skills.
Main Duties, Tasks & Skills Required
- Liaise with staff and service users and external agencies to provide a point of contact for service users.
- Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary.
- Create documents / spreadsheets / reports as required using IT Systems
- To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.
- Booking clinics, monitoring waiting list, effectively utilizing systems PBWL processes, raising capacity issues with line manager/consultants, validating OPWL in line with RTT Policies.
- Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
- Ensure all letters and all information sent out are clear, accurate and informative.
- Participate in the induction and training of all new members of staff.
- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good general education, including GCSE English and Maths (Grade A--C / 9--4).
- NVQ Level 3 in Business Administration or equivalent administrative experience.
Desirable
- IT qualification such as ECDL.
- RSA Level 3 typing or equivalent experience within administrative environment.
Experience
Essential
- Experience working with the public and delivering high quality customer service.
- Experience using Microsoft Office applications (Word, Excel, Outlook).
- Experience using IT systems for data entry and information retrieval.
- Experience working in a busy, fast paced environment.
- Understanding of confidentiality, data protection and information governance requirements.
Additional Criteria
Essential
- Previous experience working in an administrative role, preferably within a health or care setting.
- Ability to maintain confidentiality and handle sensitive patient or service related information appropriately.
- Experience of coordinating meetings, clinics, or service activities.
- Experience of diary management or appointment scheduling.
- Ability to plan, prioritise, and manage own workload to meet deadlines and service requirements.
- Ability to meet the travel requirements of the role, including cross site working between Trust locations (e.g. Queen Elizabeth, Heartlands, Good Hope, and Solihull Hospitals).
- Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail.
- Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative.
- Willingness to learn, develop, and participate in training, appraisal, and personal development opportunities
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Desirable
- Previous NHS administrative experience.
- Experience of using NHS financial or ordering systems, such as iProc (Oracle), SAGE, or other Trust systems.
- Understanding of the importance of patient centred care and the role of clinical administration in supporting patient pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Catalin Marinescu
01213716923
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Fixed Term
Duration
6 Month(s)
Working pattern
Full-Time, Flexible Working
Reference number
15316
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
JD PS.pdf – 467KB Opens in a new window
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