University Hospitals Birmingham NHS Foundation Trust
Band 3 Reception Coordinator - Radiology
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Job Summary
We are looking for an individual with experience in supervising/supporting a small team, booking appointments, understanding electronic diary and waiting lists, Reception and admin duties, work within deadlines and can use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management and communication skills as well as working within a team.
This is a pivotal role in bridging the gap between the management team and the reception team, ensuring clear communication, promoting collaboration, and supporting the smooth day-to-day running of the service. Ensures that local policies and procedures are consistently applied and aligned across all sites, helping to maintain high standards of service delivery and operational consistency.
The Imaging Directorate provides 24/7 service delivery and has an established track record of service re-design and transformation. This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first-class service.
The Imaging Service at Heartlands Hospital and the CDC operates Monday -- Sunday, 8:00am -- 8pm, and involves weekend work and the Bank holidays on a rotational basis.
This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.
Main Duties, Tasks & Skills Required
We are looking for an individual with experience in supervising/supporting a small reception team. Be responsible for deliveries, ensuring all changes actioned and communicated to the Team leader. Booking appointments, understanding electronic diary and waiting lists, Reception and admin duties, face to face patient contact, work within deadlines and can use your own initiative.
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Accuracy and attention to details are paramount. Candidates should be confident in prioritising workloads, have excellent time management and communication skills, and be IT competent, as well as working within a team.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good general Education (e.g., GSCE English and Maths A-C, GCSE Level 9-4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
Desirable
- Experience of working in healthcare
Additional Criteria
Essential
- Good Communication / customer care skills both written and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients, and visitors
- Ability to solve problems
- Understand confidentiality and apply the principles in everyday working practice
- Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the service
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature, open, and flexible approach to work
- Demonstrates care and compassion
- Good interpersonal and communication skills
- Good organisational skills
- Team player
- Conscientious
- Demonstrates reliability, motivation, and commitment
- Ability to deal with stressful situations and sensitive issues
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Cheryl Rowe
01214243284
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9016241
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
Job Description
JD PS.pdf – 395KB Opens in a new window
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