Birmingham and Solihull Mental Health NHS Foundation Trust
Band 3 Senior Administrator - FTB
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Band 3 Senior Administrator - FTB
About the Role
The Senior Administrator plays a vital role in supporting the smooth and efficient running of the service. Working as part of a busy administrative team, the postholder will provide high-quality, patient-focused administrative support to ensure the delivery of safe, effective, and well-coordinated care.
The role involves managing a wide range of administrative duties, including handling patient enquiries, maintaining accurate records, supporting appointment and referral processes, and ensuring timely communication between clinical teams, patients, and external partners. The Senior Administrator will act as a key point of contact within the department, helping to coordinate daily workflows and contributing to the overall efficiency of the service.
The postholder will be expected to work proactively, use their initiative, and demonstrate strong organisational and communication skills. They will support colleagues across the team, uphold confidentiality and data protection standards, and ensure that administrative tasks are completed to a high standard and within required timeframes.
This is a crucial role that underpins patient care by ensuring that administrative processes run smoothly, information is accurate and accessible, and staff are supported in delivering high-quality services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Manage patient enquiries via telephone, email, and face-to-face contact, ensuring all queries are handled promptly, professionally, and with sensitivity.
- Maintain accurate patient records, ensuring all information is entered correctly onto relevant NHS systems.
- Support appointment and clinic management, including booking, rescheduling, sending reminders, and coordinating with clinical staff to ensure efficient patient flow.
- Prepare and distribute documentation, such as letters, reports, meeting papers, and clinical correspondence, ensuring accuracy and confidentiality.
- Monitor and manage shared inboxes, ensuring all incoming communication is actioned within agreed timescales.
- Act as a key point of contact for internal and external stakeholders, providing clear and professional communication.
- Support data collection and reporting, including updating spreadsheets, running system reports, and assisting with audits.
- Coordinate meetings, including scheduling, preparing agendas, taking minutes, and following up on actions.
- Maintain office systems, such as filing, stock control, ordering supplies, and ensuring equipment is functioning.
- Work collaboratively with the wider administrative team, providing cover and support during periods of absence or high demand.
- Ensure compliance with NHS policies, including confidentiality, data protection, safeguarding, and health and safety.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Contact Information
For further details / informal visits contact:
- Name: Joanne Barnett
- Job title: Administration Team Leader
- Email address: joannebarnett@nhs.net
- Telephone number: 0121 333 8396
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills