Birmingham Community Healthcare NHS Foundation Trust
Band 4 Service Support Officer
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Band 4 Service Support Officer
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Interview dates: 29th and 30th July 2026
We are looking for a motivated and experienced IT professional to join our dynamic and evolving specialist IT service support team. The individual will undertake support duties to provide a Clinical Application Support function for the Trust, working with the Dental Division Service Support Manager to ensure a high quality service is provided.
- Working on the DTS Service Desk providing 1st line and 2nd line IT support via the telephone and DTS Ticketing system as well as via email, logging all Incidents or Service Requests on to the call management system.
- The role will be working in the main Birmingham Dental Hospital within standard core hours but will be required to have a flexible approach to working hours when business needs dictate.
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Previous NHS experience in a similar role would be desirable.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
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Detailed Job Description And Main Responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
For further details / informal visits contact:
- Name: Suki Gill
- Job title: IT Service Support Manager
- Email address: suki.gill@nhs.net
- Telephone number: 07864 956918
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