Clinical Pathway Manager

We are seeking an experienced and motivated Clinical Pathway Manager to join the Elective Access team. This role is central to ensuring the effective coordination and management of patient pathways, supporting the delivery of timely, high-quality care in line with Trust access targets and national RTT standards.

The post holder will take operational responsibility for defined patient pathways, proactively identifying delays, managing risks, and implementing solutions to ensure patients progress efficiently through their care journey. Working closely with multidisciplinary teams including clinicians, nursing staff, operational managers, and administrative colleagues, the role requires strong communication, organisational, and problem-solving skills.

Responsibilities

• Pathway Management: Operational responsibility for managing defined patient pathways, ensuring patients progress through their care journey in line with Trust access policies and national RTT standards. This includes proactive monitoring of waiting lists and patient tracking lists (PTLs), identifying risks of delay, and taking timely corrective action to minimise breaches.
• Team Coordination: Work closely with clinical, operational, and administrative teams to coordinate activity, resolve pathway issues, and ensure optimal use of capacity.
• Data Management: Responsible for ensuring the accurate and timely booking of appointments, maintaining high standards of data quality, and supporting validation processes.
• Staff Supervision: Supervising administrative staff, allocating workload, and supporting performance management to ensure effective service delivery.
• Staff Development: Contribute to staff development through training, induction, and regular performance reviews.
• Performance Analysis: Analysis and interpretation of performance data, producing reports, and supporting service improvement initiatives to enhance patient experience and pathway efficiency.
• Patient Support: Act as a key point of contact for resolving patient queries and concerns, ensuring a professional and patient-centred approach at all times.