University Hospitals Birmingham NHS Foundation Trust
Band 6 Service Manager
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Job Summary
An exciting opportunity has arisen for an experienced and ambitious manager to join the newly established Department of Psychological Services at UHB. As Service Manager, you will work in partnership with the General Manager, senior clinicians, and multidisciplinary teams to shape and deliver a high-quality, patient-centred psychological service across one of the largest NHS Trusts in the country.
This is a unique opportunity to influence the development of a growing and innovative service that spans multiple specialties and sites. The department is on an exciting journey to strengthen integration, improve access to psychological care, develop new pathways, and embed evidence-based approaches that improve outcomes, experience, and value for patients and communities. You will play a central role in driving this transformation, working closely with senior clinical leaders, corporate teams, and external partners, including the Integrated Care Board and national programmes such as GIRFT, to deliver ambitious organisational and system-wide objectives.
We are looking for a collaborative, innovative, and values-driven manager with a strong track record of service delivery, improvement, and stakeholder engagement. If you are passionate about improving services, leading change, and making a lasting impact on patient care, this is an outstanding opportunity to help shape the future of Psychological Services at UHB.
This post is for 20.4 hours per week.
Main Duties, Tasks & Skills Required
As Service Manager for Psychological Services, you will:
- Provide day-to-day leadership across designated services, ensuring services run effectively and efficiently.
- Provide line management to administrative and/or support staff, including coordinating workloads, offering guidance and support, and ensuring compliance with organisational policies and standards.
- Be responsible for monitoring and supporting delivery against key performance indicators and national standards, including relevant access, pathway, and waiting time targets, and escalating issues where necessary.
- Collect, analyse, and present performance and operational data to support informed decision-making by senior managers and clinical leads, ensuring information is timely, accurate, and appropriately formatted.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Educated to degree level or able to demonstrate equivalent knowledge, skills, and experience gained through relevant professional roles.
- Postgraduate management qualification or equivalent level of knowledge and expertise, acquired through a combination of operational management experience, continuous professional development, and relevant training courses.
Experience
Essential
- Experience of working within an NHS or healthcare environment, working closely with clinicians and other healthcare professionals.
- Experience of day-to-day management of staff, including sickness absence management and performance supervision.
- Evidence of supporting the development, training, or mentoring of others.
- Experience of delivering a high-quality customer or patient-focused service.
- Experience of handling patient or customer complaints and resolving issues appropriately.
- Experience of working in an administrative or operational management role with a proven ability to problem-solve and prioritise competing demands.
- Experience of working independently in a busy and pressured environment, exercising judgement and decision-making skills.
- Experience of managing confidential and sensitive information appropriately.
- Experience of working to targets and service priorities, meeting deadlines, and responding flexibly to service demands.
- Evidence of effective written and verbal communication skills, including the ability to present information clearly to different audiences.
- Understanding of clinical governance, risk management, and health and safety principles within a healthcare setting.
Desirable
- Experience of supporting the management or monitoring of a departmental budget.
- Experience of contributing to cost improvement or efficiency programmes.
- Experience of supporting service change or improvement initiatives.
- Experience of working with NHS performance indicators, national standards, and access targets.
- Experience of managing inpatient and/or outpatient waiting lists and supporting mitigation of capacity pressures.
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Additional Criteria
Essential
- Demonstrable leadership ability with the confidence to guide, support, and motivate others.
- Ability to delegate effectively and work through others to achieve service objectives.
- Strong communication and influencing skills, with the ability to build and maintain effective working relationships at all levels.
- Ability to analyse, interpret, and present complex information and data.
- High level of organisational and planning skills, with the ability to manage competing priorities.
- Ability to work under pressure, remain composed and resilient, and adapt to changing demands.
- Ability to manage conflict in a constructive and professional manner.
- Proficient in the use of Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).
- Strong problem-solving skills with the ability to identify issues and propose practical solutions.
- Commitment to continuous service improvement and improving patient experience.
- Ability to work independently and as part of a multidisciplinary team.
- Flexible and adaptable approach to working to meet the needs of the service.
- Ability and willingness to travel across multiple sites as required.
Desirable
- Experience of using patient administration systems and/or other healthcare information systems.
- Knowledge of local Trust systems (e.g., Allocate, Clinical Portal, or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Christian Holmes
Christian.Holmes@uhb.nhs.uk
Pay Scheme
Agenda for Change
Band
Band 6
Salary
£39,959.00 to £48,117.00 Yearly
Contract
Permanent
Working Pattern
Part-Time, Flexible Working
Reference Number
304-1100830
Job Locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 6 JD PS.pdf – 486KB Opens in a new window
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