Band 6 Urgent Care/Single Point of Access (SPA) Nurse

Please note that this post will close once sufficient applicants have been received so may close before the advertised closing date. Please submit your application as soon as possible

An exciting opportunity has arisen to be part of a Care Co-ordination Centre service designed to transform how we deliver care and support to our patients across urgent care and community services.

The Care Coordination Centre acts as a central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.

Responsibilities

• Provide education and supervision to student nurses or registered nurses involving training in regard to triaging and dealing with messages via phone.
• Take responsibility for managing the day-to-day activities of the UCB/SPA in the absence of the Service Manager / Operational Manager.
• Escalate concerns to Manager on call.

Key Duties

• Work in accordance with the NMC Code of Professional Conduct, scope of Professional Practice, Trust Policies and practice in an evidence-based manner.
• Identify risks through the assessment process documenting and initiating appropriate action, reporting as appropriate to the caseload holder.
• Ensure evidence-based care is practiced and promoted at all times.
• Act as an autonomous practitioner providing comprehensive and complex telephone triage and clinical assessment service to GP/patients/carer resulting in a safe and appropriate clinical decision. Given the complexity of patients being referred through the SPA, there will be barriers to understanding, the post-holder will also deal with very emotive and sensitive situations in regard to patient care.
• Make critically clinical decisions which may include challenging and educating referrers to support clinical decisions and pathways. You will be responsible for establishing if the patient is suitable for the service at point of discussion.
• Be responsible for establishing red flags for many different conditions, for example, interpreting results from screening tools and discussing if patient is suitable to be treated in the community or will they need emergency care.
• Be responsible for ensuring an ambulance has been requested to take patient to hospital providing a detailed handover.