Birmingham and Solihull Mental Health NHS Foundation Trust
Band 7 ICT Service Delivery Manager
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ICT Service Delivery Manager
With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.
We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT.
- Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs.
- Own incident and problems, ensuring robust triage, prioritisation, communications and post-incident review.
- Manage service performance reporting and service review meetings with internal stakeholders and third-party suppliers.
- Develop and maintain service documentation (service catalogues, support models, where applicable).
- Provide clear stakeholder communications during major incidents and planned outages, ensuring patient safety and clinical impact are considered.
- Support information governance and cyber security requirements, ensuring services meet relevant NHS standards and local policies.
- Line manage and develop staff where applicable, promoting a culture of continuous improvement and customer focus.
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Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust
Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
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Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact:
- Name: Mark Thornton
- Job title: Digital Services Manager - Operations
- Email address: mark.thornton6@nhs.net
- Telephone number: 0121 301 5111
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