University Hospitals Birmingham NHS Foundation Trust
Band 8a Pharmacy Operations and Performance Manager
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Job Summary
University Hospitals Birmingham NHS Foundation Trust is looking for a talented and driven pharmacy professional to join our Pharmacy Directorate as Pharmacy Operations and Performance Manager, based at Birmingham Heartlands Hospital.
This is a fantastic opportunity for an experienced pharmacist or pharmacy technician to step into a senior leadership role within one of the largest teaching hospital trusts in England. You will join the Pharmacy Directorate Core Senior Leadership Team, working alongside the Clinical Site Lead and reporting directly to the Chief Pharmacist, and will play a pivotal part in shaping the operational and business direction of pharmacy services across our four hospital sites.
Our pharmacy department is going through an exciting period of transformation, with significant investment in automation, digital systems, and service modernisation. You will have real influence over how these changes are delivered, working closely with senior pharmacy leaders and Trust departments including Finance, Governance, and Human Resources.
Previous hospital pharmacy experience is desirable but not essential. What matters most is a strong track record in operational management, performance leadership, and team development. If you are ready for your next challenge and want to make a genuine difference to patient care across Birmingham, we would love to hear from you.
Main Duties, Tasks & Skills Required
As Pharmacy Operations and Performance Manager, you will lead the day-to-day operational delivery of pharmacy services at your designated site, ensuring services are safe, efficient, and responsive to the needs of patients and staff.
Your Core Responsibilities Will Include
- Leading operational and business planning for pharmacy services, working with the Chief Pharmacist and Associate Chief Pharmacists
- Managing and developing staff, including line management of staff and support for other pharmacy managers
- Monitoring performance against agreed objectives and KPIs, identifying areas for improvement
- Managing budgets and contributing to cost improvement and efficiency proposals
- Overseeing automation and IT systems within the department
- Resolving complaints and operational issues, escalating appropriately where needed
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We are looking for someone with significant post-registration experience, a proven track record in operational or performance management, and strong leadership and communication skills. You will be confident managing budgets, handling conflict and complaints professionally, and building effective relationships across teams. Registration with the General Pharmaceutical Council is essential. Hospital pharmacy experience is desirable but not essential, so we welcome applications from pharmacists and pharmacy technicians who share our ambition to deliver excellent pharmacy services.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Registered with General Pharmaceutical Council
- Degree or equivalent in-depth experience
- Post-graduate Management qualification or equivalent in-depth experience
Experience
Essential
- Significant post-registration experience including currently employed in a senior role
- In-depth experience of performance management
- In-depth experience of team leadership
- Medicines Legislation as it applies to all areas in pharmacy and application to UHB Policies & Procedures
- National Pharmacy Standards, e.g., GPhC, MHRA, etc., Lean, and other service methods
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Desirable
- Hospital pharmacy experience
Additional Criteria
Essential
- Finance understanding of SFIs. Experience of being a budget holder or responsible for budget setting for a department/service.
- HR -- day-to-day supervision/management of staff. Line manager of multiple departments
- Ability to build and maintain effective relationships within teams and with colleagues in other areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
UK Professional Registration
Applicants must have current UK professional registration. For further information, please see NHS Careers website.
For Help With Your Application, Contact
Inderjit Singh
01213718733
Pay scheme
Agenda for Change
Band
Band 8a
Salary
£57528.00 to £64750.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9017272
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
- Job Description
- JD PS.pdf – 543KB Opens in a new window
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