University Hospitals Birmingham NHS Foundation Trust
Band 8b General Manager - Psychological Services
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Job Summary
An exciting opportunity has arisen for an experienced and ambitious operational leader to join the newly established Department of Psychological Services at UHB. As General Manager, you will work in partnership with the Director of Psychological Services, senior clinicians, and multidisciplinary teams to shape and deliver a high-quality, patient-centred psychological service across one of the largest NHS Trusts in the country.
This is a unique opportunity to influence the development of a growing and innovative service that spans multiple specialties and sites. The department is on an exciting journey to strengthen integration, improve access to psychological care, develop new pathways, and embed evidence-based approaches that improve outcomes, experience, and value for patients and communities. You will play a central role in driving this transformation, working closely with senior clinical leaders, corporate teams, and external partners, including the Integrated Care Board and national programmes such as GIRFT, to deliver ambitious organisational and system-wide objectives.
We are looking for a collaborative, innovative, and values-driven leader with a strong track record of service delivery, improvement, and stakeholder engagement. If you are passionate about improving services, leading change, and making a lasting impact on patient care, this is an outstanding opportunity to help shape the future of Psychological Services at UHB.
Main Duties, Tasks & Skills Required
As General Manager for Psychological Services, you will provide strategic and operational leadership across a complex portfolio of services, ensuring the delivery of safe, high-quality, patient-centred care. Working closely with clinical, operational, and corporate colleagues, you will lead service performance, workforce planning, financial management, and quality improvement initiatives to deliver excellent outcomes for patients and staff.
You will be responsible for developing and delivering operational and strategic plans, managing budgets, meeting performance targets, and ensuring compliance with NHS standards and organisational objectives. A key part of the role will involve driving service transformation, using data and evidence to improve efficiency, patient experience, and service sustainability. You will work in partnership with Clinical Directors, Heads of Department, and senior stakeholders to develop innovative services and support organisational priorities.
Day-to-day responsibilities include leading multidisciplinary teams, monitoring performance, analysing complex information, managing risks, preparing business cases and reports, and supporting the delivery of major improvement programmes. You will also build effective relationships with internal and external partners, represent the service at senior meetings, and provide visible leadership during periods of operational pressure and change.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see the attached Job Description
Person Specification
Qualifications
Essential
- GCSE/O Level -- English and Maths Grade C or equivalent
- Educated to degree level or equivalent
- Post-graduate qualification or equivalent experience
Experience
Essential
- Substantial experience in a senior managerial and leadership role within an acute healthcare setting which is commensurate with the complexity and size of the allocated area of responsibility.
- Knowledge and experience of leading significant change to patient services, delivering tangible and sustained improvements.
- Experience of developing and maintaining active partnerships with stakeholders in the development of services.
- Experience of improvement measurement systems and understanding of the role of measurement in performance improvement.
- Experience of directly line managing and providing strategic leadership to large numbers of specialist staff/multi-disciplinary service teams ranging from bands 3--7.
- Experience of managing individual and team performance through the setting of objectives, PDPs, and appraisals.
- Experience of application of recruitment strategies and workforce development including undertaking skill mix reviews and succession planning.
- Experience of using service redesign methodology.
- A highly developed understanding of the changing NHS environment and its impact on service provision and staff.
- Uses a variety of methods to gain support for ideas, strategies, and values.
- Understanding of how to use technology to support delivery of improvements to services.
- Application of absence management, sickness, disciplinary, and grievance policies in accordance with UHB HR policies.
- Uses technical, non-verbal, and visual aids effectively.
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Additional Criteria
Essential
- Self-confidence -- states own position on issues; unhesitatingly takes decisions when required within the area of authority and commits self and others accordingly.
- Flexibility -- adapts to ensure achievement of objectives within constantly changing situations and environments.
- Self-motivated -- possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
- Strong sense of commitment to openness, honesty, and integrity in undertaking the role.
- Commitment to ongoing life-long learning and personal development.
- Motivation -- driven by a genuine interest and concern for the quality and appropriateness of patient services.
- Flexibility -- identifies feasible alternative options in planning and decision making, holds different options in focus simultaneously, and evaluates their relative pros and cons.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.
For Help With Your Application, Contact
Christian Holmes
Email: Christian.Holmes@uhb.nhs.uk
Pay Scheme
Agenda for Change
Band
Band 8b
Salary
£66582.00 to £77368.00 Yearly
Contract
Permanent
Working Pattern
Part-Time, Flexible Working
Reference Number
304-1100828
Job Locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description: Band 8b General Manager JD PS.pdf – 717KB
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