Black Country Housing Group
Bank Care Assistant
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Contract: Casual, Zero Hours
Location: New Bradley Hall, Compton Drive, Kingswinford, DY6 9NS
Salary: £13.12 per hour
Overview: At Black Country Housing Group, we are committed to providing exceptional care and support to our residents, with a strong emphasis on respect, dignity, and individual rights. We believe in creating a warm, friendly, and inclusive environment where everyone feels valued and appreciated.
New Bradley Hall is a purpose built, dementia friendly home, offering the highest quality of residential care in a stylish and homely environment. The home provides 66 en-suite rooms across three floors, all furnished to the highest standard. There are a range of lounges and quiet rooms, so that individuals are able to enjoy a varied lifestyle. Within the home there is also a purpose built cinema room, on-site hairdressing facilities and a café area. Our aim is to provide the right care, tailored to meet residents’ individual needs and preferences. We want to support residents to maximise their independence.
We are now looking for Bank Care Assistants to join our dedicated team and make a real difference in the lives of our residents.
Please note that this post is subject to a full disclosure and barring service (DBS) enhanced check which will be undertaken as part of pre-employment checks and we are unable to accept applications from anyone who requires visa sponsorship.
Job Description:
Duties of the role include, but are not limited to:
To provide the highest level of personal care (toileting, bathing etc.) and attention to residents, following individual care plans carefully and ensuring that all contact is polite, friendly, warm, and supportive.
To act as a key worker for residents, ensuring that these responsibilities are carried out in full (as defined in the training manual and care plan).
To understand and comply with all statutory and legal requirements which are relevant such as health & safety, and the health & social care act, to maintain a safe environment throughout the home.
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To always be alert to resident’s safety, physical and mental well-being, immediately reporting any changes in a resident’s condition to a senior person on duty, and to accurately maintain and update residents’ records as required.
To respect and maintain confidentiality of resident’s personal information at all times, this includes resident’s behaviour and actions and any incidents that may occur during day-to-day care.
Be understanding and patient towards residents and their needs, and encourage, assist, and support residents to participate in leisure activities as appropriate to the individual, ensuring their social and emotional needs are met.
Responsible for making and changing beds, tidying resident’s rooms (with the resident’s permission) undertaking light cleaning and laundry duties as needed and generally assisting in ensuring that the Home is kept clean, pleasant, and welcoming at all times.
Helping to serve meals and drinks at mealtimes and other times when required, taking care to present meals and refreshments in an attractive way, with polite and courteous service. Also, to provide the appropriate level of support and help for residents who need assistance to eat and drink.
Person Specification:
Essential:
Experience working in a care environment or similar.
NVQ Level 2 in Adult Health and Social Care or equivalent (or willing to work towards).
Basic understanding of CQC Fundamental Standards and compliance.
Understanding of the individual rights of older people and how these can be promoted in and out of the home.
Understanding of care plans, risk assessment, medications, etc.
Desirable:
Knowledge of supporting people with Dementia and age-related illnesses.
Benefits:
Staff recognition scheme.
Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters.
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Access to a virtual GP and various wellbeing events and activities throughout the year.
A broad learning and development programme to support your continuous professional development.
About Us:
With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built residential care home and supported living schemes, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.
Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.
At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.
As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses.
How to Apply:
To apply for this role. please complete the application form and upload your CV.
Closing Date: 8th July 2026*
Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications.
If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via HR.BusinessSupport@bchg.co.uk who will be happy to assist.
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