HCA Healthcare UK - Manchester & Cheshire
Bank Patient Access Officer
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Bank Patient Access Officer
Bank Patient Access Officer – Cheshire: The Wilmslow Hospital
Philanthropic Mission & Overview
Join a world-class team at HCA Healthcare UK—The Wilmslow Hospital—as a Bank Patient Access Officer. This is a rewarding role in a flexible, patient-focused environment, blending clinical excellence with compassionate care.
Facilitate seamless patient journeys by providing five-star administrative services to consultants, stakeholders, and external partners. Contribute to a high-touch, high-service experience, ensuring a smooth pathway from admission to discharge while upholding exceptional customer care standards.
Ideal for candidates from retail or hospitality, this opportunity allows you to transfer outstanding customer service skills into healthcare—where they make a real difference in patient wellbeing. Gain clinical exposure, professional growth, and career progression through internal and external training programmes.
Contract & Compensation
- Contract Type: Bank
- Pay: Competitive bank hourly rate (varies by shift experience).
- Weekly Hours: 6am–8pm (flexible shifts within operating hours).
Core Responsibilities
Key duties include but are not limited to:
- Delivering world-class administrative and customer service support to enhance the patient experience.
- Acting as a single point of contact for all stakeholders, ensuring seamless transitions in care.
- Handling high-volume administrative tasks with precision and empathy, such as scheduling, documentation, and liaison with clinical teams.
- Providing pre-arrival assistance (e.g., pre-op triaging) and post-discharge follow-up to support patient continuity.
- Upholding HCA’s values—demonstrating kindness, integrity, and dignity in all interactions.
- Collaborating with consultants and external providers to optimise pathways, reducing administrative bottlenecks.
- Maintaining confidentiality and compliance with healthcare protocols.
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Requirements
We welcome applications from candidates who bring the following strengths:
- Administrative or customer-facing experience (priority given to those with retail or hospitality backgrounds).
- Proven interpersonal and communication skills—ability to build rapport with diverse stakeholders, including patients, visitors, and clinicians.
- Exceptional customer care abilities, with a focus on compassionate, seamless service.
- Resilience under pressure—must prioritise tasks effectively whilst remaining calm, professional, and empathetic during high-demand periods.
- Flexibility to work outdoors [outstanding onsite experience] and adapt to a fast-paced, shift-based schedule.
Desirable:
- Familiarity with medical terminology or healthcare environments (though no prior clinical experience is mandatory).
- Basic IT skills (e.g., proficiency with scheduling/staffing software).
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What Makes HCA Healthcare UK Special?
Beyond the role, HCA Healthcare UK is more than a healthcare provider: We prioritise people—our colleagues, our patients, and our communities. Our mission is simple: "Above all else, we’re committed to the care and improvement of human life," and we embody this in everything we do.
Experience and cohesion through four core values, which underpin our culture:
- Unique and Individual – Nurturing every person’s differences; valuing their talents and perspectives.
- Kindness and Compassion – Treating everyone—patients, colleagues, and visitors—with empathy and respect.
- Honesty, Integrity, and Fairness – Driving transparency in our actions and decisions.
- Loyalty, Respect, and Dignity – Supporting one another in a collaborative, inclusive environment, mirroring how we treat our patients.
Reasonable Adjustments & Inclusion
At HCA UK, we are Disability Confident Certified. Our commitment goes beyond the role itself—we work hard to support flexible working arrangements and reasonable adjustments at all stages of your journey, whether during recruitment or once employed. If you have needs that require discussion, we’re here to facilitate meaningful accommodation.
HCA Healthcare UK values—and invests in—everyone’s full contribution.
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