Spire Healthcare Group plc
Bank Reception Administrator
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Job Description
Bank Reception Administrator | Administrator | Spire Parkway Hospital | Solihull | Bank | Ad-Hoc Shifts
We have an opportunity for an experienced Receptionist/Administrator to join their admin team on a bank contract.
This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.
Duties & Responsibilities (not Limited To)
- Providing an efficient administrative service within the hospital, operating within established policies and procedures.
- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
- Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
- Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
- Supporting inpatient bookings by entering inpatient/day cases onto computer system.
- Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate.
- Admission/Discharge of patients onto computer system ensuring accuracy of all information.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis.
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What do you need to have?
Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
- Experience of working on a reception or in a similar customer facing environment.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally.
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
- The ability to work effectively as part of a team.
- IT literate and a competent user of the MS Office suite of products.
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Benefits
- Bank colleagues are paid weekly.
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave.
- Unsocial Enhancements, dependent upon shift pattern worked (won’t be applicable for all).
- Access to Spire Healthcare pension.
- Access to Blue Light Card discounts.
- Smart spending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
- Wellbeing Centre access via ‘Spire for You’.
- Free uniform.
- Free DBS.
- Full induction, including mandatory training updates.
- Opportunities for further training and progression into permanent posts.
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”
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