BANK Receptionist/Administrator

Job Opportunity: Administrative Support for Luton Adult Services Teams

We are looking for motivated, flexible bank staff to join our team to provide administrative support to our Luton Adult Services Teams.

Requirements

You will be expected to have at least 2 years office based experience as well as have a NVQ level 3 in Business Administration or equivalent. You will need the ability to work on your own initiative as well as part of a team in a busy office environment.

You must be proficient in Microsoft Office with a good working knowledge of Word and Excel. Experience of using SystmOne and/or Civica Malinko would be desirable; however, if not, training will be offered.

Key Responsibilities

• Ability to prioritise workload
• A caring and sensitive approach to work
• Excellent telephone manner
• Good communication skills with patients & other health care professionals
• Able to work independently
• Flexible approach to work

Duties

• Be a key holder for the building and undertake the opening of the building in the mornings.
• Receive all patients and visitors attending either a clinic or the team, ensuring that the signing in/out register is completed, and signpost/escort accordingly.
• Update S1 ledger when patients arrive ensuring clinical staff / team are aware.
• Receive, open and date stamp all incoming post and parcels and inform relevant team member of delivery in a timely manner.
• Open and date stamp all incoming referrals / Patient correspondence received at the Luton Treatment Centre and follow service specific Standard Operating Procedures.
• Review handover information from security / cleaning contractors, highlighting and reporting any issues raised with the Administration Support Lead / Business Administration Manager.
• Manage the signing-in system for all staff and visitors, bringing any issues to the senior managers attention.
• Monitor the room booking system for all clinical rooms, running weekly reports and highlighting room activity / cancellations.
• Process outgoing internal/external post and blood courier.
• Create and update the Luton Treatment Centre staff handbook, ensuring all relevant contractors’ information is available.