hackajob
Banking Representative - Manchester
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Banking Representative, Metro Bank (Hackajob Collaboration)
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
About the Role
As a Banking Representative, you will act as the 'face of Metro Bank', interacting with customers to provide exceptional service. You’ll have a deep understanding of our products and services, driving customer satisfaction while maintaining ethical and compliant operations. This role also requires taking ownership of financial risks, ensuring responsible decision-making for our customers, colleagues, and the bank.
Key Responsibilities
- Deliver exceptional customer service, understanding and meeting customer needs with tailored products and solutions.
- Operate efficiently in a fast-paced environment, prioritising tasks based on fluctuating customer demand and store objectives.
- Stay updated on regulatory and non-regulatory changes, ensuring compliance and fair transactions at all times.
- Embrace ownership in risk management, call out concerns when appropriate, and act with integrity.
- Collaborate with a supportive team while balancing personal commitments and work-life balance.
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Working Arrangements & Training
Location & Schedule
- Branch: Metro Bank Manchester (Market Street).
- Store Hours: Monday–Saturday.
- Full-time contract: 37.5 hours per week, across 5 days (flexible options available).
- Shift Timings:
- 8:45am – 5:15pm or 9am – 5:30pm.
- Saturday work: Not mandatory; our team coordinates shifts fairly, ensuring fairness and forethought.
- Work-life balance prioritised; shifts accommodate personal needs where possible.
Training Programme
- A blended learning approach including:
- Hands-on live team sessions with trainers.
- Online guided study and structured modules.
- On-the-job training (observational, mentorship, and direct customer engagement).
- Progression at your own pace, guided by managerial support.
Essential Requirements
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- Strong ability to build and maintain relationships in a high-pressure environment.
- Attention to detail, even under demanding conditions, to avoid errors.
- Deep understanding of financial risks and implications for Metro Bank and customers.
- Fluency in computer skills, including Microsoft Office.
- No prior finance/banking experience strictly required, but customer service experience in a structured environment is essential.
Our Commitment To You
- Competitive salary and discretion of a performance-based bonus.
- Generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive development opportunities including internal career advancement.
- Salary uplift upon successful completion of training.
“We celebrate diversity—real teams include varied backgrounds, skills, and working arrangements. If you’re passionate about our mission and think you can do most of what’s required, don’t hesitate to apply! We’d love to see you grow with us.”
Apply now to join a team that brings personality to banking.
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