Bar and Waiting Apprentice

Greene King is looking for a motivated and passionate individual to join their team as a Kitchen Team Leader Apprentice. This is an opportunity for those looking to take the next step within their Hospitality career into a more senior position.

Requirements

• Food and beverage team member (level 2) qualification.
• Functional Skills in English and maths (if GCSEs not held).
• Any other relevant qualifications and industry experience are a plus, as the apprenticeship can be adjusted.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Know the menu thoroughly and offer recommendations.
• Greet, serve food, and look after customers during their dining experience.
• Assist the bar in preparing drinks to specification and customer expectations.
• Ensure the front of house is always safe, legal, and clean, and address any issues promptly and safely.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailor communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines, and procedures.
• Follow food safety and allergen legislation and procedures applicable to the role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure products and services are delivered on time and in line with business needs.
• Deal with or escalate issues that impact service and customer experience, and implement supervisor instructions.
• Use professional communication methods tailored to different situations and individual/team needs.
• Manage own time and workload, prioritizing tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Report equipment and technology faults and maintenance issues promptly.
• Check customer satisfaction with products and services through questioning and act on feedback.
• Keep up to date with changes to products and processes.
• Use feedback to improve own performance.
• Reduce waste of resources, taking sustainability into account.
• Follow and support equity, diversity, and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback.