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Bar and Waiting Apprenticeship
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Bar and Waiting Apprenticeship
Join us at Premium Country Pub Collection, where we craft food and drink into something truly special. Picture beautiful interiors in stunning locations and great-tasting plates. With standout perks and a passion for the finer details – you’ll create guests’ experiences to remember.
Responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licencing laws and all company policies and procedures.
Requirements
- You don’t even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
At Mitchells and Butler you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. The apprenticeship is delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
Responsibilities
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Benefits
- What your apprenticeship includes:
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
- Obtain Functional Skills in English and Maths (if you don’t already have GCSE or equivalents).
- Benefits for Mitchells and Butlers staff:
- Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed level 2.
- A massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Opportunities to grow with paid for qualifications.
- Discounts on gym memberships.
- Team Socials – work hard, play hard!
- Pension
- 28 days paid holiday
- High-street shopping discounts
- Free shares
- Free employee helpline
Salary
- 16-20 year olds: £10.85 per hour.
- 21+ year olds: £12.71 per hour.
About Mitchells & Butlers
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Application Process
The closing date is just a guide, if a suitable candidate is found before the closing date, then the vacancy may close early.
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