Mitchells & Butlers PLC
Bar and Waiting Apprenticeship
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Bar and Waiting Apprenticeship
Front of House Team Member (Waiter/Waitress/Bartender) Apprenticeship
As part of our dynamic front of house team, you’ll be the welcoming presence our guests will remember. Whether as a waiter, waitress, or bartender, you’ll master our menus, offer personalised recommendations, and ensure every interaction reflects warm hospitality. With over 13 brands and 1,600 businesses, your career has endless potential.
About the Role
Every moment matters—yours is to make guests want to return again and again. You’ll deliver exceptional service, recommend your favourite dishes (or cocktails), and foster a joyful, conversational atmosphere. No prior experience is required—just enthusiasm, a helpful mindset, and a willingness to learn.
You’ll also progress as part of the Hospitality Team Member Level 2 Apprenticeship, lasting 15 months, giving you:
- A nationally recognised qualification
- Hands-on training under experienced teams
- Supportive mentorship and structured development
Responsibilities
You’ll play a pivotal role in ensuring a seamless, enjoyable experience for our guests, including:
- Welcoming and bidding farewell to guests, clearly explaining the service cycle, menu, promotions, and special events.
- Providing personalised recommendations tailored to individual preferences and needs.
- Building rapport with regulars by remembering their choices and engaging in meaningful conversation.
- Gauging dining satisfaction, discussing feedback through guest surveys, and addressing any concerns promptly and professionally.
- Delivering fast, efficient service, including handling queries and complaints with tact and resolve.
- Collaborating with the entire team, offering support and fostering a culture of excellence.
- Participating in team meetings and sharing insights to refine operations.
- Maintaining cleanliness and professional standards across all front of house areas—indoor, outdoor, and restrooms.
- Embracing all in-house training, e-learning modules, and assigned education to ensure compliance with brand standards, licensing laws, and company policies.
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Requirements
- Fresh talent welcome! No prior experience is necessary—just a cheerful, customer-focused attitude.
- Ability to communicate warmly and empathetically with diverse guest demographics.
- Willingness to learn and adapt quickly in a fast-paced environment.
Apprenticeship Journey
Earning this Level 2 apprenticeship is designed for practical success, without needing to attend college. You’ll access:
- Work-based training through a mix of in-person sessions and bi-weekly remote calls with your Lifetime Learner Coach.
- A workplace mentor to guide you throughout the programme.
- Functional Skills in English and Maths (if no GCSE or equivalent qualifiers).
- Progression reviews every 12 weeks with your manager and coach, complete with feedback sessions.
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Benefits for Mitchells & Butlers Staff
Your journey starts here, but the possibilities are unlimited. After completing L2, you’ll have opportunities for higher-level qualifications. Benefits include:
Discounts & Savings
- 33% off all our brands
- 20% off for friends and family
- High-street shopping discounts
Financial & Career Support
- WageStream: A tool helping to manage your finances and access earned wages early.
- Paid-for professional growth through additional qualifications.
Wellbeing & Excitement
- Gym membership discounts
- Team socials—work hard, play harder!
Employment Perks
- 28 days paid holiday
- Pension scheme participation
- Free employee shares
- Personal support via our free helpline for life’s challenges.
Salary
Wages are competitive and aligned with legal requirements:
- £10.85 per hour (ages 16–20)
- £12.71 per hour (ages 21+)
Join us at Mitchells & Butlers—where supportive teams empower you to create unforgettable experiences and grow every day. Apply today!
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